Senior Manager, eCommerce Sales & Marketing Operations (Plano, TX)

Samsung Electronics America; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 12 months)

Paid Time Off

Student Loan Program (after 12 months)

Wellness Incentives

Job summary

Samsung Electronics America in Plano, TX is seeking a Senior Manager, eCommerce Sales & Marketing Operations to own affiliate partnerships and support cross-functional teams in strategic channels such as Samsung Offer Program, TikTok Shop and loyalty programs.

You'll forecast performance, manage budgets, negotiate placements, analyze ROAS, and deliver insights with Excel, PowerPoint and Tableau while partnering with Product, Engineering, Sales, Marketing and Finance to drive growth.

Qualifications

• Bachelor’s Degree in Business, Marketing, Finance or a related discipline.
• 8+ years of experience in a sales operations or marketing role; 5+ years with MBA.
• Professional experience with Microsoft Excel; Proficiency with PowerPoint and Tableau.
• Experience developing affiliate marketing performance forecasts (sales, commission expenses, ROAS) and reconcile monthly forecasts with actuals.

Responsibilities

• Develop affiliate marketing forecasts (sales, commissions, ROAS) and reconcile monthly forecasts with actuals.
• Develop annual and quarterly budget plans with other affiliate marketing leads to align on priorities.
• Perform relationship management and quarterly planning with external affiliate marketing stakeholders.
• Negotiate marketing placements and analyze ROAS to document lessons learned from experiments.
• Maintain the repository of all documents and agreements; work with legal to ensure policy compliance.
• Analyze traffic, conversion, and funnel performance; report trends.
• Prepare status updates for senior leadership using financial and marketing data; present recommendations.
• Conduct SKU-level sales analysis using Excel, PowerPoint and Tableau; visualize data.

Skills

Affiliate marketing

Forecasting

Budget management

Excel skills

Education

Bachelor’s Degree in Business, Marketing, Finance

MBA

Tools

Excel

PowerPoint

Tableau

Job description

Position Summary

This role is not eligible for immigration sponsorship Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Senior Manager, eCommerce Sales & Marketing Operations will own and manage affiliate marketing partnerships with the Samsung Offer Program as well as provide ad-hoc operational and analytical support to cross-functional teams across strategic eCommerce sales channels (e.g. Samsung Offer Program, TikTok Shop, Loyalty/Samsung Rewards) as needed.

• Develop affiliate marketing performance forecasts (sales, commission expenses, return on ad spend - ROAS) and reconcile monthly forecasts with actuals in order to manage the budget.
• Develop annual and quarterly budget plans and requests in partnership with other biz unit affiliate marketing leads in order to align on program investment priorities and strategy.
• Perform relationship management and quarterly planning sessions with external affiliate marketing account management stakeholders for the Samsung brand.
• Negotiate incremental marketing placement activations and pricing; analyze sales lift and ROAS performance in order to evaluate and document lessons learned from various experiments.
• Maintain the repository of all administrative documents and commercial agreements associated with the program; partner with legal department to update and comply with internal policy.
• Analyze traffic, conversion, and funnel performance to identify trends and report findings.
• Prepare status updates on key program business activities and performance utilizing a variety of financial and digital marketing data; present recommendations to senior leadership.
• Conduct SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.
• Partner with cross-functional teams (e.g. Product & Engineering, Sales, Marketing, Finance) to troubleshoot operations and plan and execute various projects.
• Assist with sales operations, planning, and other analytical work as required supporting the eCommerce division portfolio of cross-category sales channel initiatives (TikTok, Loyalty, etc.).
• Compelling written and verbal communication skills.
• Diligent attention to detail, time management, and ability to work in a matrixed organization.

Skills and Qualifications

Required Qualifications:

• Bachelor’s Degree in Business, Marketing, Finance or a related discipline.
• 8+ years of experience in a sales operations or marketing role; 5+ years with MBA.
• Professional experience with Microsoft Excel Skills; Proficiency with PowerPoint and Tableau.
• Experience developing affiliate marketing performance forecasts (sales, commission expenses, return on ad spend - ROAS) and reconcile monthly forecasts with actuals in order to manage the budget.
• Experience conducting SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.

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Life @ Samsung

Life @ Samsung

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

To discover more, please visit our official newsroom at https://news.samsung.com/global/.