Senior Manager, Services Offerings Innovation

Best Buy; Minnesota; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is seeking a Sr. Manager, Services Offerings Innovation to define and advance service solutions that help customers maximize technology across personal journeys.

You will translate needs into differentiated offers, partnerships and scalable business models, guiding concepts from business case to pilot and scale. The role collaborates with Finance, Operations, Marketing, Digital, Analytics, Technology and Sales to drive customer value, loyalty and profitable growth while shaping

Qualifications

• 7+ years of experience in services strategy, product or offer management, business development, innovation, customer experience, retail operations or a related field.
• 3+ years of leadership experience leading teams, enterprise initiatives or cross-functional workstreams.
• 2+ years developing, testing or optimizing customer-facing offerings, business models, partnerships or omnichannel experiences.
• 2+ years using customer insights, analytics, operational inputs and financial data to shape concepts and investment recommendations.
• Experience building business cases, offer roadmaps, pilots, test plans or commercialization recommendations.
• Proven ability to lead through ambiguity and influence stakeholders in a matrixed environment.

Responsibilities

• Own and maintain the services offer innovation pipeline and offer-development roadmap across priority customer technology journeys.
• Translate customer needs, market signals, portfolio performance and operational capabilities into differentiated offer concepts, partnerships and business-model opportunities.
• Frame value propositions, target customers, experience principles, operating assumptions and commercial hypotheses for new or enhanced offers.
• Lead business-case development in partnership with Finance and business teams, connecting customer value, strategic fit, operational feasibility, risks and financial outcomes.
• Partner to design pilots and test-and-learn plans, including hypotheses, success measures, decision thresholds, learning agendas and iteration paths.
• Lead cross-functional offer incubation and validation from concept through pilot readiness, resolving tradeoffs and surfacing clear decisions for senior leaders.
• Evaluate customer, operational, and financial evidence and recommend whether to stop, refine, retest, scale or commercialize an offer.
• Partner with go-to-market and implementation teams to define launch intent, experience requirements, measurement plans and conditions for successful transition.
• Translate complex customer, operational and financial inputs into clear investment recommendations, roadmaps and executive decision materials.

Skills

Services strategy

Leadership

Customer insights

Cross-functional

Business cases

Job description

As the Sr. Manager, Services Offerings Innovation, you will define, shape and advance customer-back service solutions that enable customers to get the most from their technology across their personal journeys. You will translate customer needs and prioritized opportunities into differentiated service offers, redesigned experiences, partnerships and business models, advancing work from concept through business case development, prototype, pilot and scale recommendation. You will partner closely with leaders and teams across Services, Category, Fulfillment, Sales Operations, Marketing, Digital, Analytics, Technology and Finance to develop, test and scale offerings that drive customer value, loyalty and profitable growth.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What You’ll Do

• Own and maintain the services offer innovation pipeline and offer-development roadmap across priority customer technology journeys.
• Translate customer needs, market signals, portfolio performance and operational capabilities into differentiated offer concepts, partnerships and business-model opportunities.
• Frame value propositions, target customers, experience principles, operating assumptions and commercial hypotheses for new or enhanced offers.
• Lead business-case development in partnership with Finance and business teams, connecting customer value, strategic fit, operational feasibility, risks and financial outcomes.
• Partner to design pilots and test-and-learn plans, including hypotheses, success measures, decision thresholds, learning agendas and iteration paths.
• Lead cross-functional offer incubation and validation from concept through pilot readiness, resolving tradeoffs and surfacing clear decisions for senior leaders.
• Evaluate customer, operational, and financial evidence and recommend whether to stop, refine, retest, scale or commercialize an offer.
• Partner with go-to-market and implementation teams to define launch intent, experience requirements, measurement plans and conditions for successful transition.
• Translate complex customer, operational and financial inputs into clear investment recommendations, roadmaps and executive decision materials.

Basic qualifications

• 7+ years of experience in services strategy, product or offer management, business development, innovation, customer experience, retail operations or a related field.
• 3+ years of leadership experience leading teams, enterprise initiatives or cross-functional workstreams.
• 2+ years developing, testing or optimizing customer-facing offerings, business models, partnerships or omnichannel experiences.
• 2+ years using customer insights, analytics, operational inputs and financial data to shape concepts and investment recommendations.
• Experience building business cases, offer roadmaps, pilots, test plans or commercialization recommendations.
• Proven ability to lead through ambiguity and influence stakeholders in a matrixed environment.

Preferred qualifications

• Experience with human-centered design, lean experimentation, product discovery or test-and-learn practices.
• Experience partnering with Finance, operations, technology, analytics, marketing and go-to-market teams.
• Understanding of commercialization, portfolio management and lifecycle decision making.
• Experience in retail, consumer services, technology services, subscriptions or omnichannel environments.

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time