Senior Manager, Sales & Customer Support

Socket.dev; Goleta (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Socket.dev is seeking a Senior Manager of Sales & Customer Support to lead a team focused on expanding opportunities in the industrial water market. You will drive order processing, new account acquisition, and high-quality customer service while coordinating with internal departments to meet revenue targets.

The role requires strategic sales planning, strong English communication, and a background in filtration technologies.

Qualifications

• Bachelor’s degree in Engineering or similar field.
• 8+ years in customer-facing sales within manufacturing.
• 3+ years in team leadership / management.
• Experience in developing and implementing customer-focused strategies.
• Filtration industry experience preferred; membrane/filters knowledge a plus.

Responsibilities

• Lead and coach Inside Sales and Customer Service teams.
• Develop regional growth plans and execute sales strategies.
• Provide ongoing technical support and customer service excellence.
• Negotiate prices and manage order analysis and contracts.
• Grow distributor, OEM, and channel partner relationships.

Skills

Leadership

Team management

Customer focus

Strategic planning

English communication

Negotiation

Education

Bachelor's degree in Engineering

Tools

Salesforce CRM

SAP ERP

Microsoft Office

Job description

ROLE SUMMARY

This is a Remote position Only if you currently reside in the state of Texas near a major airport. Otherwise, this is an Onsite position based at our location in Goleta, CA (Greater Santa Barbara, CA area).

• No Visa sponsorships are available for this position.
• Salary Range $120,000 - $150,000 + bonus

The Senior Manager, Sales & Customer Support provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on accelerating opportunities, driving funnel growth, team execution, order processing and new account acquisition.

JOB RESPONSIBILITIES

• Player coach managing accounts and a team consisting of Inside Sales and Customer Service
• Key markets – Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, Semi-Conductors, etc.
• Applications - Water and Wastewater
• Key technology offering – Reverse Osmosis (RO), Ultra-Filtration (UF), Nano-Filtration (NF), Micro-Filtration (MF), Membrane Flat Sheet and Contract Manufacturing
• Supports the business in strategy execusion and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)
• Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)
• Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiate
• Prepare the price analyses, as well as the operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support the business with market research and industry intelligence
• Identify, develop and support the team with identification of new customers
• Accellerate new channel partner (Distributors, OEMs, Integrators) relationships
• Maintain, update and coach Salesforce disipline
• Responsible for achieving individual and team booking and revenue targets
• Provide urgent response time in delivering customer & channel partner satisfaction
• Responsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)

REQUIREMENTS

Education:

• Bachelor’s degree in Engineering, or a similar field of study

Experience:

• 8 years’ minimum customer-facing sales experience within a manufacturing environment
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.).

Required Skills:

• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Ability to travel approximately 30 – 35% (Primarily domestic U.S./ Canada)
• Conflict management skills
• Strong English communication skills (verbal, written, presentation)
• Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• CRM experience
• SAP experience

Preferred Experience and Skills:

• Membrane Filtration experience specifically
• Salesforce CRM
• Bi-lingual English/Spanish

#LI - Remote