Senior Manager, Safety Programs & Customer Experience

Amazon Inc.; Nashville (TN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon is seeking a Sr. Manager, Safety Programs for NA Surface Transportation to lead a team and partner with business, tech, and operations to improve on-road safety, regulatory compliance, and customer delivery experience across middle-mile operations.

The role demands data-driven leadership, experience in safety management systems, and the ability to navigate ambiguity, influence stakeholders, and implement scalable programs across carriers, drivers, and internal teams.

Qualifications

• Strong people management and project management experience.
• Experience developing and implementing safety management systems.
• Ability to translate regulations and policies into scalable programs.

Responsibilities

• Lead the team to deliver complex, large-scale strategic programs end to end, on time and with quality.
• Identify and mitigate program risks with operations, business, and tech partners; communicate with and influence VP-level stakeholders across the org.
• Become the expert on safety incidents and customer experience trends; design creative, data-driven solutions.
• Build policy, process, and KPIs that reduce risk and improve customer experience.
• Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time.
• Engage drivers, carriers, and field teams for Voice of Customer to improve programs.
• Drive consistent outcomes across 3P carrier base.
• Partner with Legal to keep mechanisms defensible, including automated-decision compliance.
• Land engineering-first, cross-team solutions where no single team owns the outcome.
• Work from data by partnering with BI teams to move from symptom to root cause on large datasets.

Job description

Amazon is seeking a Sr. Manager, Safety Programs for NA Surface Transportation to lead a team and partner with business, tech, and operations to improve on-road safety, regulatory compliance, and customer delivery experience across middle-mile operations.

The role demands data-driven leadership, experience in safety management systems, and the ability to navigate ambiguity, influence stakeholders, and implement scalable programs across carriers, drivers, and internal teams.