Assistant General Manager

Brobston Group; Boston (MA); On-site; USD 95,000 - 110,000; Full time

Job summary

Prada Group in Boston seeks a Store Leader to promote brand loyalty and achieve sales objectives. You will represent the Retail Department and Store Manager by upholding fashion-forward standards and delivering exceptional client experiences.

Key duties include staying current on trends, coaching staff, and driving a client-centric culture across teams. A luxury retail background and English fluency are required, with additional languages a plus.

Qualifications

• Experience leading sales teams in luxury retail.
• Ability to motivate and train staff.
• Excellent customer service mindset.
• English fluency; other languages are a plus.

Responsibilities

• Stay up-to-date with fashion trends and monitor competitors.
• Reflect the corporate image and align staff with standards.
• Support Store Manager to guarantee excellent customer welcome and service.
• Promote customer loyalty and develop solid client relationships.
• Support Store Manager in fostering entrepreneurial spirit and effective communication.
• Develop staff growth plans with the Store Manager.

Skills

Leadership

Staff management

Customer service

Communication

Client relationships

Organized

Detail-oriented

Market knowledge

Education

Business/Retail Management degree or equivalent

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To promote brand loyalty to customers in order to guarantee the quantitative and qualitative assigned objectives. To represent the Company, ensuring the implementation of all directions received from the Retail Department and Store Manager.

RESPONSIBILITIES

BUSINESS

• To be constantly up-to-date regarding fashion trends, monitor competitors and communicate the information to the Sales Staff.
• Reflect the corporate image in terms of standing and ensure that the Staff is also aligned.
• Support the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by the brand.

CUSTOMER

• Promote customer loyalty.
• Foster a Client-centric mindset by developing and maintaining solid Client relationships.

TEAM

• Support the Store Manager in promoting an entrepreneurial and team spirit using effective communication and ensuring efficient organization.
• Ensure professional growth and training of the staff by sharing development plans with the Store Manager.

RETAIL

• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensure synergy and cooperation between front and back office.
• Ensure that the Store image and product care are in line with corporate standards and secure that the Staff is responsible and committed to maintain these standards.

KNOWLEDGE AND SKILLS

• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic and positive
• Mature and assertive
• Organized and detail oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design
• English is a must other languages are a plus

The annual salary range for this position may vary from $95,000 - $110,000, and if applicable, may be eligible for bonuses and other incentive opportunities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.