Senior Manager, Residential Desk Operations

University of Miami; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

University of Miami seeks a supervisor to lead residential area desk operations, coordinating recruitment, training, and policy implementation across campus. You will manage desk Supervisors and Assistants, oversee Uprint services, and liaise with facilities to maintain lobby spaces while upholding top-tier customer service standards.

The role requires 3–5 years of experience and a bachelor’s degree or equivalent.

Qualifications

• Three to five years of work experience.
• Bachelor’s degree preferred or 4+ additional years of work experience.

Responsibilities

• Lead recruitment, training, and evaluations for all Desk Supervisors and Desk Assistants.
• Supervise ~75 student employees.
• Conduct area walks to monitor facilities and provide presence.
• Develop and maintain area desk manuals.
• Oversee Uprint operations across all residential areas.
• Address operational concerns including access management, scheduling, and software issues.
• Conduct desk staff meetings monthly for scheduling and training.
• Coordinate with capital planning and facilities for lobby and desk upkeep.
• Promote exceptional customer service across areas.
• Represent area desk operations for escalations and respond to questions/concerns.
• Assist in emergencies and report concerns promptly.
• Assess systems and practices to improve efficiency.
• Communicate regularly with area desks to ensure consistent service.
• Provide administrative support and assist during peak periods.

Skills

Customer service

Independent work

Multitasking

Organizational skills

Communication

Education

Bachelor’s degree preferred

Tools

StarRez

Qualtrics

Workday

When I Work

Teams

Microsoft Office

CS Gold

Onity Knowledge

Job description

University of Miami seeks a supervisor to lead residential area desk operations, coordinating recruitment, training, and policy implementation across campus. You will manage desk Supervisors and Assistants, oversee Uprint services, and liaise with facilities to maintain lobby spaces while upholding top-tier customer service standards.

The role requires 3–5 years of experience and a bachelor’s degree or equivalent.