Senior Manager - Residential

Jewish Community Services; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Benefit Plan

401(k)

Generous Paid Time Off & Holidays

Free JCC Gym Membership

Professional Development Opportunities

LegalShield

Pet Insurance

Competitive Salary

Free CEU Opportunities

Supervision for Licensure

Job summary

Jewish Community Services seeks a Senior Manager, Residential in its Disability Services department to lead program budgets, compliance, and staff development. The role focuses on fostering partnerships, risk management, and operational excellence in a hybrid work setting.

Responsibilities include driving program strategy, supervising staff, and ensuring fiscal accountability while delivering person-centered support to clients and stakeholders in a nonprofit environment.

Qualifications

• Seven or more years of related professional experience with supervisory responsibilities.
• Experience designing programs and ensuring compliance with laws, regs, and accreditation standards.
• Excellent written and oral communication with diverse stakeholders.

Responsibilities

• Plan and manage the program’s fiscal resources, including budgeting and grants.
• Design and implement policies to ensure regulatory and accreditation compliance.
• Maintain documentation and assess risk across managed programs.
• Build partnerships with internal and external stakeholders to achieve goals.
• Provide person-centered support to staff, clients, and customers.

Skills

Leadership & staff development

Budget & grant management

Nonprofit sector experience

Strategic planning

Communication skills

Risk management

Time management

Supervision & performance coaching

Education

Bachelor’s degree in human services or related field

Master’s degree preferred

High school diploma or equivalent required

Job description

Jewish Community Services (JCS) is hiring a Senior Manager, Residential in our Disability Services department.

Primary Responsibilities

• Plan and manage the program's fiscal and operational resources, including leading the annual budget process, monitoring spending, managing grants and deliverables, and working with the Director to present budgets to lay leadership.
• Design and implement programs, policies, and practices to ensure compliance with relevant laws and regulations, organizational requirements, and accreditation standards.
• Maintain appropriate documentation for managed programs, identify areas of potential risk, and assist with the development of risk management policies and procedures.
• Develop, maintain, and strengthen partnerships across JCS and with external customers, funders, lay leaders, and other stakeholders to achieve mutual goals.
• Provide person-centered support to staff, clients, and customers, including assisting individuals who experience difficulty navigating JCS or other systems relevant to service delivery.
• Set clear expectations and guide, motivate, and develop employees to achieve high performance and meet individual, departmental, and organizational goals.
• Promote a culture of learning and professional development by providing staff with clear direction, achievable workloads, regular supervision, measurable goals, and objective feedback.
• Translate organizational vision and strategy into practical action plans, proactively involving team members and internal partners in strategic planning and decision-making.
• Identify potential challenges and opportunities to support organizational priorities, improve team productivity, and ensure goals and deadlines are met.
• Resolve problems and conflicts effectively while exercising sound judgment, analyzing relevant facts, and responding appropriately to potentially challenging or hazardous situations.
• Supervise departmental employees and complete performance reviews, regular supervisory meetings, performance counseling, and corrective action as appropriate.
• Hire employees, initiate performance improvement plans, and terminate employment, when necessary, while demonstrating fairness and providing staff with the tools, knowledge, autonomy, and support needed to succeed.

Job Requirements

• Seven or more years of related professional experience, including a minimum of five years of supervisory experience.
• Knowledge of organizational leadership and development, strategic human resources planning, risk management, and program analysis.
• Experience within the nonprofit sector is preferred.
• Demonstrated experience managing program budgets, grants, fiscal resources, and performance goals.
• Excellent written and oral communication skills, including effective listening and the ability to communicate clearly with employees, service recipients, customers, and stakeholders.
• Demonstrated ability to lead employees, delegate responsibilities, provide constructive feedback, address performance concerns, and promote professional development.
• Strong problem-solving, conflict-resolution, decision-making, strategic planning, and time-management skills.
• Ability to work independently and exercise appropriate autonomy within established JCS policies, procedures, and guidelines.
• Ability to work in a hybrid environment and be present in the office when needed or required.
• Ability to operate a computer and other office equipment, including a telephone, copy machine, and printer.

Education

High school diploma or equivalent is required. Bachelor's degree in human services or a related field preferred. Master's degree preferred.

PERKS of Working at JCS

• Comprehensive Benefit Plan
• 401(k)
• Generous Paid Time Off & Holidays
• Free JCC Gym Membership
• Professional Development Opportunities
• LegalShield
• Pet Insurance
• Competitive Salary
• Free CEU Opportunities
• Supervision for Licensure