Case Management Services Director

Jcsfl; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical plan

Dental plan

401(k) match

CEU opportunities

Paid time off

Job summary

Jewish Community Services of South Florida (JCS) seeks a Case Management Services Director to supervise the Case Management Services department, coordinating staff and reporting. The role requires overseeing records, budgets, audits, and ensuring high quality services.

The Director will drive program development, grant activities, and collaboration with funders, while effectively leading clinical staff and maintaining compliance with governing bodies.

Qualifications

• Master’s degree in social work or related field.
• Licensure in Florida preferred (LCSW/LMFT/LMHC).
• Minimum seven years post‑Master’s experience in an administrative and/or supervisory capacity.

Responsibilities

• Oversee day-to-day operations of the Case Management Services department.
• Ensure records, budgets, accreditations, and audits are compliant and up to date.
• Lead program development, grants writing, and fundraising in collaboration with leadership.

Skills

Bilingual English/Spanish

Education

Master’s Degree in Social Work

LCSW/LMFT/LMHC licensure in FL

Job description

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.

Summary Of Position

The Case Management Services Director is responsible for the day-to-day supervision of the department comprised of Case Management Services. This position requires a high level of coordination of all staff assignments and knowledge of reporting requirements. The Director is knowledgeable of the broad range and complex issues of clients served by the department.

Essential DUTIES AND RESPONSIBILITIES

Responsibilities include but are not limited to:

• Maintain a high level of quality clinical and case management services through supervision of all staff in the department
• Apply differential diagnosis to a broad range of client issues
• Present the agency programs to the Jewish community and the larger community; presentations should be enthusiastic, motivating and have a demonstrated knowledge of the agency's broad range of services
• Responsible for all records, site monitoring, budgets, accreditations, and audits
• Assure the achievement of productivity standards through regular utilization review and continuous quality assurance
• Maximize income potential of all relevant services through attention to fees, insurance, and all policies and procedures relating to fee collection where applicable
• Participate in professional seminars and in-service training; assist in the planning, development and presentation of in-service trainings for the department
• Demonstrate program development skills through participation in grant writing; actively assist grant writing team with upcoming grants
• Complete staff evaluations of supervisees
• Must be available to participate in community activities and events which affect the division's programs, including evenings and Sundays
• Maintain relationships with all monitoring entities and funding sources for programs in the department; continue to build relationships with current funding sources and develop new relationships in the community for new grants in the department, including FEMA, Red Cross, University staff, Board members, and other community members and agencies
• Strategize for budget preparation of grants, department expenses and income information; collaborate with the Fiscal team to track spending, complete timely billing, and effectively communicate new processes to make the department more efficient and effective
• Participate in Management Team Meetings and other leadership development activities; research and participate in outside trainings to maintain knowledge of best practices
• Any other responsibility assigned by the CEO, COO and CPO; assist across all departments as needed to collaborate and serve clients

SUPERVISORY RESPONSIBILITIES

This position requires a high level of coordination of all staff assignments. The Director will supervise multiple program managers and case managers in different programs.

• Oversee day to day operations of the department and ensure its overall successful long-term operations
• Assure the department makes consistent and timely progress in achieving the programs target impact
• Provide leadership in developing programs and financial plans, and execute policies authorized by the Board of Directors and funders
• Plan, actively manage, and oversee the department’s operations, programs, fundraising, and development while ensuring financial sustainability
• Oversee and report on the department’s results to the CEO and Board of Directors
• Drive development and fundraising in collaboration with the Resource Development & Engagement Director
• Lead, manage, and guide program directors to attain continued growth, success, and optimal mission impact for all programs and services in the department
• Actively engage in complex fiscal management through budgetary development and oversight
• Provide leadership that is trauma informed, inclusive, transparent, and empowering in a manner that supports and guides the organization’s mission
• Attend all meetings and trainings, and provide reports and updates on staff, current work, upcoming projects, and progress
• Establish goals, objectives, and plans in collaboration with other departments as it relates to grants
• Communicate effectively with the management team, board of directors, and community members
• Effectively represents the organization and promotes a positive organizational image to ensure adequate community representation
• Lead, train, organize, motivate, and mentor internal team leaders to strategically grow the department’s programs and impact to fulfill the mission
• Continually foster a culture that encourages collaboration between departments/programs and recognizes positive contributions
• Manage and motivate staff, oversee hiring, training, staff development, performance evaluations, etc.
• Perform general management duties ensuring the successful operations of all grants in the department

PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!

ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.

JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.

All of Senior Management and Managers are required to actively participate in JCS' Milk and Honey, Matzah Mitzvah and other similar events. These events are essential to our organizational culture, and leadership participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, managers and supervisors help set the standard for involvement and demonstrate our commitment to these meaningful traditions.

**Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse: https://info.flclearinghouse.com

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master’s Degree in Social Work, Marriage and Family Therapy or Mental Health Counseling, preferred
• LCSW, LMFT or LMHC licensure in the state of Florida, preferred
• A minimum of seven years post Master’s experience in an administrative and/or supervisory capacity
• Bilingual language (English/Spanish) capability, strongly preferred