Senior Manager, Public Sector Implementations

OpenGov Inc.; Chicago (IL); On-site; USD 135,000 - 152,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Wellness stipends

Professional development

Weekly catered lunches

Job summary

OpenGov is modernizing how government operates, and our Professional Services team leads successful customer deployments. The Manager II, Professional Services oversees a team of Implementation Analysts and Consultants, driving delivery quality and portfolio outcomes with autonomy and strategic influence.

The ideal candidate has deep technical acumen, a track record of building high-performing teams, and the leadership presence to influence beyond their team, including collaboration with Sales,

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of project delivery experience in a SaaS or technology implementation environment.
• Demonstrated people management experience including performance management, coaching, and team development.
• Proven track record managing complex, multi‑project portfolios with a high degree of customer‑centricity and accountability for outcomes.
• Strong technical acumen: data preparation, system configuration, workflow logic, and product architecture in a customer-facing context.
• Experience engaging with customers at all organizational levels with professionalism and strong business judgment.
• Excellent verbal and written communication skills; able to build trust with internal teams and external customers.
• Strong analytical thinking and systems orientation.
• Ability to travel approximately 25% of the time.
• Experience delivering implementations for government agencies or in regulated public-sector environments is preferred.
• Familiarity with government budgeting, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related domains.
• Strong Excel skills, including VLOOKUP, pivot tables, data formatting; ETL tools or workflow automation is a plus.

Responsibilities

• Own end-to-end delivery performance for a team of Implementation Analysts and/or Implementation Consultants — including hiring, onboarding, performance management, and career development.
• Translate functional delivery plans into operational processes, establishing and evolving implementation standards, methodology, and quality benchmarks across the team.
• Drive portfolio health by tracking team utilization, delivery metrics, and project risk — taking proactive, decisive action to protect customer and business outcomes.
• Serve as the escalation point for complex implementation challenges, including data transformation, platform configuration, and cross-product workflow design, applying sound judgment to drive timely resolution.
• Lead cross-functional alignment with Sales, Product, Engineering, and Customer Success to improve delivery quality, set accurate customer expectations, and surface and resolve systemic issues.
• Partner with customers at all organizational levels to understand pain points, translate requirements into implementation strategy, and ensure a high‑satisfaction experience from kickoff through go‑live.
• Identify portfolio-wide patterns and proactively develop scalable solutions — process improvements, tooling enhancements, or methodology updates — that reduce friction and improve delivery efficiency.
• Champion team culture, accountability, and continuous development, creating an environment where analysts and consultants are set up to grow and deliver their best work.
• Contribute to PS operational strategy by sharing insights, influencing delivery methodology, and participating in cross-functional initiatives that drive scalable growth.
• Support recruiting, onboarding, and ramp planning to build team capacity in alignment with pipeline and business demand.

Skills

People management

Project delivery

Customer-facing

Communication skills

Analytical thinking

Decision making

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Excel

ETL tools

Workflow automation

Job description

OpenGov is modernizing how government operates, and our Professional Services team leads successful customer deployments. The Manager II, Professional Services oversees a team of Implementation Analysts and Consultants, driving delivery quality and portfolio outcomes with autonomy and strategic influence.

The ideal candidate has deep technical acumen, a track record of building high-performing teams, and the leadership presence to influence beyond their team, including collaboration with Sales,