Impact-Driven Manager, Professional Services

OpenGov; Chicago (IL); On-site; USD 128,000 - 140,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid parental leave

Wellness stipends

Job summary

OpenGov is a leading provider of AI-driven ERP solutions for U.S. local and state governments, serving 2,000+ jurisdictions. We seek a Manager II, Professional Services, to lead a team delivering complex SaaS deployments, ensuring on-time, on-budget projects with high customer satisfaction.

You will translate strategic objectives into operational processes, manage multiple projects, and collaborate with sales, product, and engineering to optimize outcomes and drive continuous improvement.

Qualifications

• Bachelor’s degree preferred, or equivalent experience demonstrating the ability to perform the outlined tasks.
• Minimum of 3 years of experience in project delivery, preferably in a SaaS environment.
• Management Experience: Proven ability to foster team culture, accountability, and professional growth.
• Excellent written and oral communication skills with the ability to collaborate effectively across cross-functional teams and with clients at all organizational levels.
• Strong leadership capabilities with a focus on strategic thinking, problem-solving, and achieving results.

Responsibilities

• Lead and oversee a diverse team that may include Project Managers, Implementation Consultants, and other roles, ensuring effective recruitment, coaching, mentoring, and performance management.
• Translate strategic plans into operational processes that impact both the team and cross-functional outcomes.
• Develop and implement strategic plans aligned with organizational objectives.
• Manage a portfolio of implementation projects, including intricate technical deployments, and support portfolio management for team members within specific product domains.
• Identify and mitigate project and customer risks proactively, visiting customer sites as needed to maintain strong relationships and project momentum.

Skills

Execution

Communication

Business Acumen

Team Development

Education

Bachelor's degree or equivalent

Job description

OpenGov is a leading provider of AI-driven ERP solutions for U.S. local and state governments, serving 2,000+ jurisdictions. We seek a Manager II, Professional Services, to lead a team delivering complex SaaS deployments, ensuring on-time, on-budget projects with high customer satisfaction.

You will translate strategic objectives into operational processes, manage multiple projects, and collaborate with sales, product, and engineering to optimize outcomes and drive continuous improvement.