Senior Manager, Provider Services

Socket.dev; North Carolina; Hybrid; USD 74,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Accounts

Paid Time Off + holidays

NC Local Government Retirement Pension

401k with employer match

PSLF qualifying employer

Remote work stipend

Job summary

Trillium Health Resources is a Tailored Plan and Managed Care Organization serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities.

Trillium Health Resources is hiring a Senior Manager, Provider Services to lead provider support operations, drive provider relations strategies, and improve performance.

Qualifications

• Required: Associate's degree and four (4) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field.
• Required: Bachelor’s degree and two (2) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field.
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.
• Preferred: Experience supervision of two (2) or more employees.

Responsibilities

• Manage provider service operations across multiple teams to ensure consistent service delivery and performance outcomes.
• Lead and develop managers and supervisors to drive team effectiveness and accountability.
• Monitor unit-level performance metrics, quality results, and service trends.
• Identify operational risks and implement strategies to improve performance and efficiency.
• Develop and maintain provider service policies, procedures, and workflows.
• Collaborate with providers and internal stakeholders to address operational issues.

Skills

Leadership

Communication

Analytical thinking

Travel flexibility

Education

Associate's degree

Bachelor's degree

Equivalent combination of education and experience

Job description

Pay Plan Title: Senior Manager, Provider Services

Working Title: Senior Manager, Provider Services

Cost Center: 4600/Call Center

Position Number: 80910

FLSA Status: Exempt

Posting Salary Range: $73,714 - $98,590

Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

Trillium Health Resources has a career opening for a Senior Manager, Provider Services to join our team! The Senior Manager, Provider Services oversees multiple teams, leading provider support operations, team performance, and service delivery functions. The role develops and drives provider relations strategies, analyzes operational performance, and implements improvement initiatives to support provider satisfaction, compliance, and consistent, high-quality service delivery.

On a typical day, you may:

• Manage provider service operations across multiple teams to ensure consistent service delivery and performance outcomes.
• Lead and develop managers and supervisors to drive team effectiveness and accountability.
• Monitor unit-level performance metrics, quality results, and service trends.
• Identify operational risks and implement strategies to improve performance and efficiency.
• Develop and maintain provider service policies, procedures, and workflows.
• Collaborate with providers and internal stakeholders to address operational issues.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• Associate's degree and four (4) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Bachelor's degree and two (2) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.

Preferred:

• Experience supervision of two (2) or more employees.

Deadline for Application:

September 25,2026@11:59pm

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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