Care Manager – Waitlist
Trillium Health Resources
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Benefits offered by this job
Job summary
Trillium Health Resources in North Carolina seeks a Waitlist Care Manager to provide Tailored Care Management to RUN members, coordinating physical and behavioral health needs and connecting them with available resources. This full-time, remote role supports engagement, needs assessment, and navigation of Medicaid and disability determination processes, with typical hours and work-from-home options.
Qualified professionals must have licensure or degrees as described, a valid driver’s license,
Qualifications
- Must meet Qualified Professional (QP) status.
- Fully licensed by NC governing board regulating Human Services professions; OR
- RN licensed in NC with MH/DD/SA experience; OR
- Master's degree in human services with MH/DD/SA experience; OR
- Bachelor's degree in human services with MH/DD/SA experience; OR
- Bachelor's in non-human-services with MH/DD/SA experience.
Responsibilities
- Provide Tailored Care Management to RUN participants.
- Review RUN applications for potential Innovations Waiver eligibility.
- Educate individuals/families on RUN details and available resources.
- Assist members in obtaining clinical information and starting Medicaid or disability determination processes.
Skills
Education
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Full Time Professionals *Trillium office based location as specified below: US 2 Attachments
4 days ago Requisition ID: 3417
Salary Range: $56,270.00 To $68,428.00 Annually
Pay Plan Title: Care Manager
Working Title: Care Manager – Waitlist
Position Number: 91319
FLSA Status: Non-Exempt
Posting Salary Range: $56,270 - $68,428
Office Location: Remote within Trillium’s Mid State Region (See requirements section for included counties)
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us ?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
What We’re Looking For
Trillium Health Resources has a career opening for a Waitlist Care Manager to join our team! The Waitlist Care Manager is responsible for providing Tailored Care Management to members on the Registry of Unmet Needs (RUN). This work includes engagement of members, assessment of member needs, and coordination of a member’s physical health, behavioral health, and unmet related resource needs.
On a typical day, you might:
- Provide Tailored Care Management.
- Review applications received to assess if the member is potentially eligible for the Innovations Waiver services.
- Educate individuals/families on details surrounding the Registry of Unmet Needs (RUN) and offer available resources for services, supplies/equipment.
- Assist members with obtaining needed clinical information and starting relevant Medicaid or disability determination process.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
Must meet Qualified Professional (QP) status.
- Fully licensed by the NC governing board regulating Human Services professions; OR
- Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR
- A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
- A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
- A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
- License/certification may be accepted as noted above.
- Must have a valid driver’s license.
- Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, or Richmond.
- Must be able to travel within catchment as required.
Preferred:
Deadline for Application: 10/02/2026 at 11:59 pm
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
Pay Plan Title: Care Manager
Working Title: Care Manager – Waitlist
Position Number: 91319
FLSA Status: Non-Exempt
Posting Salary Range: $56,270 - $68,428
Office Location: Remote within Trillium’s Mid State Region (See requirements section for included counties)
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us ?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
What We’re Looking For
Trillium Health Resources has a career opening for a Waitlist Care Manager to join our team! The Waitlist Care Manager is responsible for providing Tailored Care Management to members on the Registry of Unmet Needs (RUN). This work includes engagement of members, assessment of member needs, and coordination of a member’s physical health, behavioral health, and unmet related resource needs.
On a typical day, you might:
- Provide Tailored Care Management.
- Review applications received to assess if the member is potentially eligible for the Innovations Waiver services.
- Educate individuals/families on details surrounding the Registry of Unmet Needs (RUN) and offer available resources for services, supplies/equipment.
- Assist members with obtaining needed clinical information and starting relevant Medicaid or disability determination process.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
Must meet Qualified Professional (QP) status.
- Fully licensed by the NC governing board regulating Human Services professions; OR
- Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR
- A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate, degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
- A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR
- A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
- License/certification may be accepted as noted above.
- Must have a valid driver’s license.
- Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, or Richmond.
- Must be able to travel within catchment as required.
Preferred:
Deadline for Application: 10/02/2026 at 11:59 pm
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
Tips for Applying to or Interviewing with Trillium 2.3.26 .pdf
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