Senior Manager, Provider Services - Remote (NC)

Socket.dev; North Carolina; On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Accounts

Paid Time Off + holidays

NC Local Government Retirement Pension

401k with employer match

PSLF qualifying employer

Remote work stipend

Job summary

Trillium Health Resources is a Tailored Plan and Managed Care Organization serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities.

Trillium Health Resources is hiring a Senior Manager, Provider Services to lead provider support operations, drive provider relations strategies, and improve performance.

Qualifications

• Required: Associate's degree and four (4) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field.
• Required: Bachelor’s degree and two (2) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field.
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.
• Preferred: Experience supervision of two (2) or more employees.

Responsibilities

• Manage provider service operations across multiple teams to ensure consistent service delivery and performance outcomes.
• Lead and develop managers and supervisors to drive team effectiveness and accountability.
• Monitor unit-level performance metrics, quality results, and service trends.
• Identify operational risks and implement strategies to improve performance and efficiency.
• Develop and maintain provider service policies, procedures, and workflows.
• Collaborate with providers and internal stakeholders to address operational issues.

Skills

Leadership

Communication

Analytical thinking

Travel flexibility

Education

Associate's degree

Bachelor's degree

Equivalent combination of education and experience

Job description

Trillium Health Resources is a Tailored Plan and Managed Care Organization serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental disabilities.

Trillium Health Resources is hiring a Senior Manager, Provider Services to lead provider support operations, drive provider relations strategies, and improve performance.