Senior Manager, Property & Casualty Business Process Services

DXC Technology Company; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

DXC Technology seeks a Senior Manager, Property & Casualty (P&C) Business Process Services, to lead a large, global P&C BPS portfolio and drive growth through transformation, automation, and client expansion. The role combines operational leadership with strategic relationship management and financial accountability across onshore and offshore delivery teams.

You will engage directly with C-suite insurance executives, shape governance, and scale capabilities to support sustained

Qualifications

• 10+ years of experience in insurance operations, BPS/BPO, or related outsourced environments.
• Significant Property & Casualty insurance experience with outsourced P&C operations.
• Experience running outsourced P&C operations from the service-provider/BPO side.
• Leadership of large, geographically distributed teams and multi-location operations.
• Operational financial oversight including budgets, revenue, margins, or P&L.
• Executive-level relationship management with U.S.-based P&C carriers.
• Strong KPIs, quality, productivity, and workforce planning expertise.

Responsibilities

• Lead a large global P&C insurance operations portfolio with delivery accountability.
• Own operational performance, client relationships, and financial outcomes.
• Drive AI, automation, analytics, and digital operations initiatives.
• Partner with sales/commercial teams to expand client relationships.
• Govern program execution, governance meetings, and client reviews.
• Build leadership capability and succession planning across Delivery and Accounts.

Skills

Executive leadership

P&C insurance experience

Client relationship management

Operational governance

Automation and AI

Transformation/Change management

Financial performance management

Cross-functional leadership

Strategic communication

Growth and renewal strategy

Tools

Guidewire

Duck Creek

Sapiens

Job description

Lead the transformation and growth of a global P&C insurance operations business.

DXC Technology is looking for an experienced Senior Manager, Property & Casualty (P&C) Business Process Services leader to take operational leadership of a large, global insurance BPS portfolio serving leading P&C insurance carriers.

This is a high-impact business and operations leadership role for someone who has built their career on the service-provider/BPO side of insurance—not simply advising clients, but personally running large-scale outsourced P&C operations.

You will lead geographically distributed teams, engage directly with senior insurance executives, own operational and financial performance, and help shape the next phase of growth through process transformation, automation, AI, and expansion of client relationships.

If you have successfully led large P&C insurance operations and are ready to influence both delivery and growth, this is an opportunity to make a significant impact at global scale.

Why This Role

You will play a central role in evolving an established P&C BPS business from operational excellence toward innovation, transformation, client expansion, and profitable growth.

You will have the opportunity to:

• Lead a large, complex global P&C insurance operations portfolio.
• Work directly with senior executives at major U.S. insurance carriers.
• Lead large onshore and offshore organizations across multiple locations.
• Own operational performance, financial outcomes, and client relationships.
• Shape the adoption of AI, intelligent automation, analytics, and digital operations.
• Partner with sales and commercial teams to expand strategic client relationships.
• Influence how leading insurers modernize and operate critical business processes.

What You'll Lead

P&C BPS Operations

• Lead large-scale outsourced P&C insurance operations supporting multiple carrier clients.
• Own performance across service levels, quality, productivity, workforce planning, capacity, and continuous improvement.
• Establish strong operating rhythms, governance, KPIs, and accountability across the organization.
• Lead and develop Delivery and Account Leaders responsible for client outcomes.
• Build organizational capability through talent development, succession planning, and leadership development.
• Ensure the organization has the capacity, skills, and leadership needed to support current operations and future growth.
• Serve as a senior operational leader and trusted advisor to U.S. P&C insurance carrier clients.
• Build strong, credible relationships with C-suite and senior insurance executives.
• Lead executive governance, business reviews, operational discussions, escalations, and transformation initiatives.
• Translate client priorities and operational performance into measurable improvement and growth opportunities.
• Represent DXC with credibility across complex insurance organizations.

Business & Financial Leadership

• Own significant operational budgets and financial performance.
• Partner with Sales and Commercial teams on renewals, expansion, cross-sell, and new business.
• Identify opportunities to expand client relationships through additional services, process transformation, automation, and technology.
• Support solution development, RFP/RFI responses, proposals, commercial modeling, and client negotiations.
• Bring a demonstrated track record of growing or expanding outsourced services relationships.

Transformation, Automation & AI

Help shape the future of P&C insurance operations by identifying and delivering practical opportunities to improve:

• Productivity
• Quality
• Cycle time
• Cost
• Customer and client experience
• Operational resilience

You will partner with technology, solution, analytics, and transformation teams to apply AI, intelligent automation, workflow, analytics, and digital solutions to real insurance business problems—and translate those opportunities into measurable outcomes.

P&C Insurance Experience

We are looking for meaningful experience across one or more major P&C insurance processes, including:

• Claims operations
• Policy administration
• Back-office transaction processing
• Insurance data and document operations

Experience across multiple P&C processes is highly valuable.

What You'll Bring

Required

• 10+ years of experience in insurance operations, BPS/BPO, managed services, or related outsourced service environments.
• Significant Property & Casualty insurance experience.
• Demonstrated experience running outsourced P&C operations from the service-provider/BPO side.
• Experience leading large, geographically distributed organizations across onshore and offshore locations.
• Experience leading organizations of significant scale; 300+ employees across multiple locations or business units is strongly preferred.
• Meaningful responsibility for operational financial performance, including budgets, revenue, margins, P&L, or commercial performance.
• Direct experience managing relationships with U.S.-based P&C insurance carriers.
• Confidence operating at the executive level with senior insurance stakeholders.
• Strong command of operational KPIs, quality, productivity, workforce planning, and service delivery.
• Experience leading major transformation, continuous improvement, or operational excellence initiatives.
• Commercial orientation, including account growth, expansion, solution development, or pursuit support.
• Experience with automation, digital operations, analytics, or AI-enabled process improvement.
• Strong executive communication, relationship management, and people leadership capabilities.

Particularly Valuable

• Leadership of a P&C BPS portfolio approaching or exceeding $50M in annual revenue.
• Experience leading organizations of 500+ employees.
• Broad experience across claims, policy, billing, and/or underwriting operations.
• Experience transitioning, migrating, or transforming large outsourced insurance operations.
• Experience applying AI and intelligent automation to insurance operations.
• Lean, Six Sigma, BPM, or similar process-improvement certification.
• Experience with insurance platforms such as Guidewire, Duck Creek, Sapiens, or related technologies.
• Experience supporting major sales pursuits, solutioning, and commercial negotiations.
• Experience managing multinational delivery organizations.

What Success Looks Like

During your first year, you will:

• Establish strong operational governance across the P&C BPS organization.
• Improve delivery performance, quality, productivity, and workforce effectiveness.
• Build trusted relationships with U.S. P&C carrier executives.
• Strengthen the organization's Delivery and Account Leadership capability.
• Identify and advance opportunities for AI, automation, and process modernization.
• Build a pipeline of opportunities to expand existing client relationships.
• Help evolve the organization from operational stabilization toward sustainable growth.
• Deliver measurable improvements in client outcomes, operational performance, and financial results.

The Profile We're Looking For

This role is designed for a P&C insurance operator and business leader.

You are likely to have spent a significant part of your career running outsourced insurance operations for a BPO, BPS, managed services, or technology services provider.

You know how to balance:

People + Clients + Operations + Financial Performance + Growth + Transformation

You understand the realities of running large insurance operations—not just designing the strategy.

Most importantly, you can demonstrate the combination of:

P&C Insurance + BPS/BPO Service-Provider Experience + Large-Scale Operations + U.S. Carrier Relationships + Commercial Accountability + Transformation/AI

If that describes your experience, we'd like to hear from you.