Sr Manager, Property & Casualty BPS Operations

DXC Technology Company; Charleston (SC); Hybrid; USD 180,000 - 240,000; Full time

Job summary

DXC Technology seeks an experienced Senior Manager to lead Property & Casualty BPS operations for insurer clients. You will drive delivery, governance, and executive-level engagement across distributed teams, onshore and offshore, with accountability for budgets and growth opportunities.

The role focuses on transformation, automation, and AI-enabled improvements in insurance processes, including claims, policy administration, and billing. Strong leadership and client management are essential.

Qualifications

• 10+ years in insurance operations or outsourced services.
• Significant Property & Casualty experience.
• Experience running outsourced P&C operations from service-provider side.
• Leadership of large, distributed teams (onshore/offshore).
• Strong executive communication with US carrier stakeholders.
• Experience with automation, AI, and process improvement.

Responsibilities

• Lead a large-scale outsourced P&C BPS operation for insurer clients.
• Own delivery performance across metrics and governance.
• Coach Delivery and Account Leaders for senior client relationships.
• Manage budgets, revenue, margins, and commercial performance.
• Drive transformation, automation, and AI-enabled improvements.
• Grow existing client relationships and pursue new opportunities.

Skills

Insurance operations

P&C insurance

Outsourced P&C leadership

Executive communication

AI/automation

Tools

Guidewire

Duck Creek

Sapiens

Job description

Job Description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Job Description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About The Role

We are seeking an experienced Senior Manager, Property & Casualty Business Process Services (BPS) leader to take operational leadership of a large, global insurance BPS portfolio serving Property & Casualty (P&C) insurance carriers.

What You'll Own

P&C BPS Operations Leadership

• Lead a large-scale outsourced P&C BPS operation supporting insurance carrier clients.
• Own operational performance across delivery, quality, productivity, workforce planning, service levels, and continuous improvement.
• Lead geographically distributed teams across onshore and offshore delivery locations.
• Establish operating rhythms, performance metrics, governance structures, and accountability across the organization.
• Develop and coach Delivery and Account Leaders to operate effectively with senior client stakeholders.
• Ensure appropriate organizational capacity, leadership capability, succession planning, and talent development.

Client & Executive Leadership

• Serve as a senior operational leader and trusted advisor to US P&C insurance carrier clients.
• Build and maintain executive-level relationships with carrier stakeholders.
• Lead client governance, business reviews, operational discussions, escalations, and transformation conversations.
• Translate operational performance and client needs into actionable improvement and growth opportunities.
• Represent the organization credibly with senior insurance executives.

Business & Financial Leadership

• Manage significant operational budgets and financial performance.
• Partner with commercial and sales teams on account growth, renewals, expansion, cross-sell, and new business opportunities.
• Identify opportunities to expand existing P&C BPS relationships through additional services, process transformation, automation, and technology.
• Participate in solution development, proposals, RFP/RFI responses, commercial modeling, and client negotiations.
• Demonstrate a track record of growing or expanding outsourced services relationships.

Transformation, Automation & AI

• Lead operational transformation across P&C insurance processes.
• Identify opportunities to improve productivity, quality, cycle time, cost, and client experience through process redesign and automation.
• Champion practical adoption of AI and intelligent automation within insurance operations.
• Identify operational use cases for AI, workflow automation, analytics, and digital solutions.
• Partner with technology and solution teams to translate operational opportunities into measurable business outcomes.

Insurance Operations

Experience should include meaningful exposure to one or more major P&C insurance processes, such as:

• Claims operations
• Policy administration
• Billing operations
• Underwriting support
• Policy servicing
• Back-office transaction processing
• Insurance data and document operations

Required Qualifications

• 10+ years of experience in insurance operations, BPS/BPO, managed services, or related outsourced service environments.
• Significant Property & Casualty insurance experience.
• Demonstrated experience running outsourced P&C operations from the service-provider/BPO side.
• Experience managing large, geographically distributed organizations, including both onshore and offshore delivery.
• Demonstrated leadership of organizations of significant scale, ideally 300+ employees across multiple locations or business units.
• Experience with meaningful operational financial responsibility, including budgets, revenue, margins, P&L, or commercial performance.
• Direct experience managing relationships with US-based P&C insurance carrier clients.
• Demonstrated ability to operate at the executive level with insurance carrier stakeholders.
• Proven experience managing operational KPIs, quality, productivity, workforce planning, and service delivery.
• Experience leading major operational transformation or continuous-improvement initiatives.
• Demonstrated commercial orientation, including account growth, expansion, solution development, or pursuit support.
• Experience with automation, digital operations, analytics, or AI-enabled process improvement.
• Strong executive communication, relationship management, and people leadership skills.

Preferred Qualifications

• Experience managing a P&C BPS portfolio approaching or exceeding $50M in annual revenue.
• Experience leading organizations of 500+ employees.
• Experience across multiple P&C processes, particularly claims, policy, billing, or underwriting.
• Experience transitioning, migrating, or transforming large outsourced insurance operations.
• Experience with AI-enabled insurance operations and intelligent automation.
• Lean, Six Sigma, BPM, or similar process-improvement certification.
• Experience with insurance technology platforms such as Guidewire, Duck Creek, Sapiens, or related platforms.
• Experience supporting large-scale sales pursuits, solutioning, and commercial negotiations.
• Experience managing multinational delivery organizations.

Within The First Year, The Successful Leader Will

• Establish strong operational governance across the P&C BPS organization.
• Improve delivery performance, quality, productivity, and workforce effectiveness.
• Build credibility with US P&C carrier executives.
• Strengthen and develop the organization's Delivery and Account Leadership capability.
• Identify opportunities for automation, AI, and process modernization.
• Create a pipeline of opportunities to expand existing client relationships.
• Help transition the organization from operational stabilization toward sustainable growth.
• Deliver measurable improvements in client outcomes, operational performance, and financial results.

The Ideal Candidate

The ideal candidate is not primarily a consultant or transformation advisor. They are an experienced P&C BPS/BPO operator who has personally run a large outsourced insurance operation and understands what it takes to manage people, clients, financial performance, delivery, and growth simultaneously.

They Can Demonstrate

P&C insurance + BPS/BPO service-provider experience + large-scale operations + US carrier relationships + commercial accountability + transformation/AI.

Candidates whose experience is primarily within an insurance carrier, consulting environment, technology implementation role, or generic call-center operation will generally not meet the core requirements unless they also have substantial outsourced P&C BPS leadership experience.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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