Senior Manager Program Management - Store Operations Fulfillment And Delivery Transform

brobstongroup.com - Jobboard; Seattle (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

brobstongroup.com is seeking a Senior Manager of Program Management in Seattle, WA, to lead a multi-year transformation of store fulfillment operations. You will manage portfolio strategy, governance, and scalable deployment across approximately 400 locations, collaborating with multiple departments to drive efficiencies and improve customer satisfaction.

The ideal candidate has over 9 years of experience in retail operations and a proven track record in transforming large-scale programs. Proficiency in tools like Excel and Jira is required, along with strong leadership skills to develop high-performing teams.

Qualifications

• 9+ years in omnichannel retail operations or related fields.
• Experience in large-scale transformation and workflow redesign.
• Strong analytical and data-driven decision-making skills.

Responsibilities

• Develop a transformation roadmap for store fulfillment.
• Lead capability delivery from requirements to deployment.
• Champion automation and AI-driven workflows.

Skills

Omnichannel retail operations

Transformation program delivery

Data-driven decision making

Leadership

Analytical skills

Experience with Excel, Jira, Confluence

Tools

Excel

Jira

Confluence

Aha!

Tableau

Looker

Power BI

SQL

Job description

Summary

The Senior Manager of Program Management will lead a multi-year transformation of store fulfillment operations, owning portfolio strategy, governance, and scaled deployment of new capabilities across approximately 400 store locations. This leader partners with Product & Technology, Store Operations, Digital, Supply Chain, and Transportation to define solutions, prioritize roadmaps, and deliver measurable improvements in fulfillment performance, cost, and customer satisfaction. The role includes managing and developing a team of senior leaders to ensure durable adoption and operational excellence.

Responsibilities

• Develop and drive a three-year transformation roadmap aligned to enterprise fulfillment strategy and program KPIs.
• Own integrated portfolio strategy, governance, prioritization, and operating cadence for store fulfillment initiatives.
• Lead end-to-end capability delivery with Product and Technology from requirements, UAT/pilots, rollout, to scaled deployment.
• Design and champion automation, role-based guided workflows, and AI-driven use cases for exception prediction and next-best-action guidance.
• Collaborate cross-functionally with Store Operations, Digital, Supply Chain, Transportation, and other partners to align roadmaps and deliverables.
• Lead change management, develop training and enablement materials, and drive adoption across store teams.

Requirements

• 9+ years of related experience in omnichannel retail operations, store operations, supply chain, last-mile, or equivalent.
• Proven track record delivering large-scale transformation programs and redesigning workflows across multiple sites.
• Experience with modernization efforts such as AI-driven decisioning, automation with human-in-the-loop, RFID or inventory confidence programs, or workflow orchestration.
• Strong analytical skills, metric definition, and experience with data-driven decision making and reporting.
• Demonstrated leadership and experience developing and coaching teams; proficiency with tools like Excel, Jira, Confluence, Aha!, Tableau, Looker, Power BI; SQL experience a plus.