Senior Manager, Professional Services & Solutions

Trace3; Dallas, Northern (TX, KY); Hybrid; USD 108,000 - 135,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) Retirement Plan

Training and development programs

Work-life balance

Competitive Compensation

Job summary

Trace3 is seeking a Manager of Professional Services to oversee the Smart Hands team and ensure efficiency. The role requires at least 8 years in Managed Services and 3 years in a leadership position. Responsibilities include team management, performance metrics reporting, and P&L oversight.

Ideal candidates have strong communication skills and can navigate competing client demands. This position offers a comprehensive benefits package that includes medical plans, a 401(k) match, and a

Qualifications

• 8+ years of experience in Managed Services or IT roles.
• 3+ years in a leadership position managing technical staff.
• Strong conflict negotiation and problem-solving skills.
• Ability to manage competing client demands effectively.
• Excellent communication and presentation skills.

Responsibilities

• Lead the Professional Services Smart Hands team effectively.
• Build and manage high-performing teams to meet goals.
• Monitor team performance and report metrics.
• Manage P&L, revenue, and contract GP for practice area.
• Conduct monthly and quarterly executive reviews.

Skills

Managed Services experience

Technical team leadership

Conflict negotiation

Project management

Analytical skills

Communication skills

Education

Associate's degree or equivalent

Job description

Trace3 is seeking a Manager of Professional Services to oversee the Smart Hands team and ensure efficiency. The role requires at least 8 years in Managed Services and 3 years in a leadership position. Responsibilities include team management, performance metrics reporting, and P&L oversight.

Ideal candidates have strong communication skills and can navigate competing client demands. This position offers a comprehensive benefits package that includes medical plans, a 401(k) match, and a