Senior Manager, Platform Persistence & AI Data Platform

Servicenow; Santa Clara (CA); On-site; USD 201,000 - 352,000; Full time

Benefits offered by this job

Health plans

401(k) Plan

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow in Santa Clara, CA seeks a Senior Manager for Platform Persistence to drive strategic roadmaps and lead cross-functional engineering teams. You will collaborate with platform, cloud services, and QA groups to deliver end-to-end products and build a high-performing organization.

You will guide architectural decisions, ensure engineering excellence, and mentor engineers to scale with the business. This role emphasizes AI-enabled automation and scalable data access patterns within a

Qualifications

• Experience integrating AI into work processes and automating workflows.
• Minimum 12 years of related experience with a Bachelor's; or 8 years with a Master's; or a PhD with 5 years experience; or equivalent experience.
• 5+ years of experience as a technical lead for technical teams
• Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products.
• Advanced coding skills with fluency in one or more relevant programming languages (Java, Shell, JavaScript, or similar).
• Experience with Database technologies and integration patterns is a plus
• Experience with open-source tools, automation frameworks, and agile development environments.
• Proven ability to design and implement effective testing strategies, including automation and performance testing.
• Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams.
• Experience managing cross-functional teams with combined engineering and quality responsibilities.

Responsibilities

• Manage product development activities and oversee end-to-end engineering deliverables.
• Manage team of engineers, providing technical guidance, feedback, and career development.
• Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
• Manage daily activities of the end-to-end development team, ensuring engineering excellence, code quality, and delivery velocity.
• Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
• Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making.
• Manage departmental resources, staffing, mentoring, enhancing and maintaining a best-of-class engineering and quality team.
• Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices.

Job description

ServiceNow in Santa Clara, CA seeks a Senior Manager for Platform Persistence to drive strategic roadmaps and lead cross-functional engineering teams. You will collaborate with platform, cloud services, and QA groups to deliver end-to-end products and build a high-performing organization.

You will guide architectural decisions, ensure engineering excellence, and mentor engineers to scale with the business. This role emphasizes AI-enabled automation and scalable data access patterns within a