Senior Director, Agentic AI Platform

ServiceNow; California (MO); Hybrid; USD 254,500 - 445,400; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in San Diego, California, seeks a Senior Director, PM- Agentic Platform to lead a team of senior technical PMs, drive multi-quarter roadmaps, and partner with engineering on architecture and data models.

You will engage enterprise customers, define platform strategy, and ensure enterprise-grade reliability and security across the stack. A hands-on, player-coach leader is essential for success.

Qualifications

• 15+ years in technical product management with platform/infrastructure focus.
• Hands-on ownership of LLM-based systems and tool-calling, multi-agent coordination.
• Fluency in inference infrastructure, orchestration patterns, and agent frameworks.
• Comfortable in API/data-model/system design discussions with engineers.
• Experience shipping software at real enterprise scale with multi-tenancy considerations.
• Ability to turn customer conversations into sharper product thinking.

Responsibilities

• Lead a high-performing PM team; recruit, mentor, and set rigorous technical standards.
• Own the roadmap; define multi-quarter strategy for core platform components.
• Be the technical anchor between PM and engineering; drive API and architecture decisions.
• Be a customer-facing product leader; engage with enterprise customers in discovery and reviews.
• Deliver enterprise-grade platform components with reliability and security.
• Synthesize complexity into clarity; communicate strategy to executives and customers.

Skills

15+ years PM experience

Agentic AI & LLM

AI infrastructure awareness

Engineering depth

Enterprise-scale product

Customer-facing credibility

Player-coach leadership

Job description

ServiceNow in San Diego, California, seeks a Senior Director, PM- Agentic Platform to lead a team of senior technical PMs, drive multi-quarter roadmaps, and partner with engineering on architecture and data models.

You will engage enterprise customers, define platform strategy, and ensure enterprise-grade reliability and security across the stack. A hands-on, player-coach leader is essential for success.