Patient Services & Operations Lead

MedWiz Solutions, LLC; Cherry Hill Township (NJ); On-site; USD 90,000 - 125,000; Full time

Job summary

MedWiz Solutions, LLC in New Jersey seeks a Manager, Patient Services & Operations to lead teams supporting assisted living and home-delivery pharmacy programs. You will oversee onboarding, intake, prescription processing, dispensing, delivery, billing coordination, and follow-up in a high-volume setting.

You will partner with pharmacy operations, billing, intake, customer service, delivery, and technology to define roles and escalation paths, monitor metrics, and drive improvements.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Recommended minimum of four years of progressively responsible experience in pharmacy services, long-term care, assisted living, home-delivery pharmacy, healthcare operations, patient services, or a related environment.
• Experience managing employees and coordinating complex operational workflows, priorities, and service outcomes.
• Demonstrated ability to organize and track multiple patients, facilities, orders, and follow-up requirements simultaneously.
• Strong problem-solving, communication, relationship-management, leadership, and cross-functional collaboration skills.
• Ability to travel approximately 25% of the time or as operationally needed.

Responsibilities

• Lead, coach, develop, and manage employees supporting pharmacy patient-service programs.
• Oversee patient-service workflows from onboarding through prescription processing, dispensing, delivery, billing coordination, reconciliation, and follow-up.
• Establish tracking processes and controls to ensure patients, prescriptions, documentation, and issues are monitored to completion.
• Oversee onboarding and ongoing support of Assisted Living Facilities, Medz2Home patients, and partner sites.
• Provide primary operational oversight for Medz2Home services in New Jersey and expansion support.
• Partner with departments to coordinate service and resolve workflow issues.
• Serve as escalation point for delayed prescriptions, missing information, billing concerns, and delivery issues.

Skills

People management

Operations coordination

Cross-functional collaboration

Problem solving

MS Office/Reporting tools

Education

Bachelor’s degree or equivalent

Tools

Pharmacy management systems

Electronic health records

Dashboards

Workflow-management tools

Job description

MedWiz Solutions, LLC in New Jersey seeks a Manager, Patient Services & Operations to lead teams supporting assisted living and home-delivery pharmacy programs. You will oversee onboarding, intake, prescription processing, dispensing, delivery, billing coordination, and follow-up in a high-volume setting.

You will partner with pharmacy operations, billing, intake, customer service, delivery, and technology to define roles and escalation paths, monitor metrics, and drive improvements.