Senior Manager, Patient Solutions & Programs — Remote

1100 Mylan Pharmaceuticals Inc.; United States; Remote; USD 95,000 - 193,000; Full time

Job summary

Viatris is seeking a Senior Manager, Product Solutions and Patient Services to lead the development and execution of patient services strategies across brands. You will manage analytics, dashboards, and KPI interpretation for hub programs, coordinating with internal teams and external vendors to ensure scalable, compliant service delivery.

Role requires a Bachelor's degree and 4–7 years of experience in patient support, healthcare reimbursement, and program management, with strong English

Qualifications

• Experience using data to diagnose, isolate, and resolve complex issues and implementing strategies to effectively resolve problems.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to present to a group of departments.

Responsibilities

• Support the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes.
• Manage analytics and operational components of patient hub services programs including updating and maintaining performance dashboards and HUB data interpretation for purposes of assessing hub program utilization and performance against defined KPIs.
• Meet with Viatris and external vendor stakeholders to communicate program issues and escape situations appropriately. This may include site visits to vendors and customer sites.
• Assist in the development of applicable SOWs/SOPs.
• Work cross-functionally with Marketing and other teams, to develop and maintain internal and external patient support program communication materials and resources.

Skills

English proficiency

Education

Bachelor's degree

Job description

Viatris is seeking a Senior Manager, Product Solutions and Patient Services to lead the development and execution of patient services strategies across brands. You will manage analytics, dashboards, and KPI interpretation for hub programs, coordinating with internal teams and external vendors to ensure scalable, compliant service delivery.

Role requires a Bachelor's degree and 4–7 years of experience in patient support, healthcare reimbursement, and program management, with strong English