Senior Manager, Patient Services - Insights and Reporting

MedStar Health; Bridgewater (MA); Remote; USD 155,000 - 180,000; Full time

Job summary

MedStar Health is seeking a Senior Manager for Patient Services, focusing on insights and reporting within Customer Experience. This role includes managing data, tools, and stakeholder communication, while contributing to the optimization of patient reimbursement processes. Candidates should possess a strong background in business management and relevant experience in Pharmaceutical services.

Benefits

Eligible for a bonus

Total Rewards package including competitive pay

Qualifications

• 5+ years' experience in Pharmaceutical Patient Service and Reimbursement.
• 3+ years direct experience with Salesforce and reporting tools.
• In-depth knowledge of Patient Services and Specialty Pharmacy reporting.

Responsibilities

• Manage and maintain Connected Care/HUB relations and data analysis.
• Oversee business tools like Salesforce and Power BI.
• Act as a liaison between business and technical teams.

Skills

Emotional Intelligence

Problem Solving

Organizational Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's degree in Business, Finance or IT

MBA or Master's degree

Tools

Salesforce

Power BI

Job description

Job Title

Senior Manager, Patient Services - Insights and Reporting

Requisition

JR000014873 Senior Manager, Patient Services - Insights and Reporting (Open)

Location

Bridgewater, NJ

Additional Locations

Job Description Summary

Job Description

The Senior Manager, Patient Services, Insights and Reporting will manage and maintain Connected Care/HUB relations as well as conduct routine and ad hoc data analysis. Subject Matters expert on Patient Services platforms, business strategy, gathering insights and reporting within the Customer Experience (Patients Services & Reimbursement, Customer Reimbursement Strategies and Specialty Pharmacy) Teams. This role will serve as the key liaison between the business and technical teams, ensuring that tools and systems meet the needs of our patient reimbursement process and supporting teams. Additionally, they will assist with analyzing and/or developing Power BI reporting, requirement gathering for field-facing tools, functional testing, and training. As a Senior Manager, we expect other projects outside of this specific description within Customer Experience to be completed at the direction of the Vice President or Senior Directors.

Essential Functions
System Management & Business Tool Enablement:

• Oversee the administration, maintenance, and optimization of business tools such as Salesforce and Power BI, ensuring reliability, usability, and scalability.

• Manage configurations and integrations of business tools with other systems to ensure accurate and efficient data flow.

• Lead business requirements gathering sessions with key stakeholders to ensure tools meet business needs.

• Work with the data aggregator to understand data collection and all downstream data reporting dependencies

• Oversee Master Data Management (MDM) processes to ensure high-quality and consistent data.

• Maintain up-to-date PHI training and related materials.

Reporting & Analytics:

• Monitor data for trends and work with corresponding stakeholders for insights including the HUB, Field Reimbursement Teams, and Specialty Pharmacies

• Design, analyze and manage reports and dashboards in Power BI, providing actionable insights to all key stakeholders.

• Collaborate with teams to create custom reports based on specific business needs.

Requirement Gathering & Functional Testing:

• Collaborate with stakeholders to gather business requirements and provide strategic input for business tools.

• Assist in designing and executing functional testing to validate system changes and enhancements.

Training & Support:

• Provide training and support to the PS&R team to ensure the effective use of Connected Care and associated business tools.

• Develop and maintain training materials, user guides, and resources to facilitate ongoing user adoption and proficiency.

• Conduct routine patient services and reimbursement analytics that take insights into action

Collaboration

• Act as a bridge between business users and technical teams to align system capabilities with business objectives.

• Participate in cross-functional team meetings to address system improvements and user feedback.

• Works to support all members of the Customer Experience Executive Team

Minimum Requirements

• Bachelor's degree in Business, Finance or IT

• MBA or Master's degree preferred

• 5+ years' experience in related position in Pharmaceutical (Patient Service and Reimbursement)

• 3+ years of direct experience with Salesforce and reporting tools

• Knowledge of Salesforce and Power BI

• In-depth knowledge of Patient Services and Specialty Pharmacy reporting, and Life Sciences

• Project/VendorManagement experience

• Demonstrated ability to work in a fast-paced, collaborative, team environment

• Demonstrated strong emotional intelligence, intellectual curiosity and ability to lead without authority

• Strong problem solving, organizational and interpersonal skills

• Excellent verbal and written communication skills with the ability to communicate with all levels of the organization

• Strict attention to detail, ability to prioritize and multitask while working well under pressure to meet deadlines

• Ability to travel occasionally for business meetings and events

Organizational Relationship/Scope:

This role will serve as the key liaison between the business and technical teams, ensuring that tools and systems meet the needs of our PS&R/HUB Teams. The position will also have visibility with key leaders with the Commercial organization.

Working Conditions:

This position is eligible for remote work, with travel requirements of up to 25%, depending on the candidate's location.

Pay Transparency:

The expected base pay range for this position is $155k - $180k. Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience.

This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company's discretion.

Mallinckrodt Pharmaceuticals offers employees a Total Rewards package which includes competitive pay and benefits.To learn more about our Total Rewards benefits please visit: Benefits & Well-Being

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