Senior Manager, Patient Insights & Services Analytics

Ipsen Biopharmaceuticals Inc.; Cambridge (MA); Hybrid; USD 113,000 - 165,000; Full time

Job summary

Ipsen Biopharmaceuticals Inc. is seeking a Senior Manager for Patient Services Analytics & Insights in Rare Disease.

This role leads analytics strategy, partnering with Patient Services leadership and cross-functional teams to improve patient access, initiation, and adherence, while driving insights from patient-level data. Responsibilities include defining KPI frameworks, dashboards, and actionable recommendations to optimize program performance.

Qualifications

• 5+ years of patient services analytics experience in biopharma.
• Experience translating complex data into actionable insights for operational decisions.
• Experience with CRM systems (Salesforce) and HIPAA/privacy controls.

Responsibilities

• Translate priorities into an analytics strategy and roadmap with defined metrics.
• Integrate internal data with external sources to map patient journeys and identify improvement opportunities.
• Own KPI definitions, data governance, and reporting for the Patient Services programs.

Skills

English fluency

SQL

Advanced Excel

Education

Bachelor’s degree in analytics, business, management, operations, or related field

MBA or related advanced degree (preferred)

Tools

Tableau

Power BI

Salesforce CRM

Excel (BI tools)

Job description

Ipsen Biopharmaceuticals Inc. is seeking a Senior Manager for Patient Services Analytics & Insights in Rare Disease.

This role leads analytics strategy, partnering with Patient Services leadership and cross-functional teams to improve patient access, initiation, and adherence, while driving insights from patient-level data. Responsibilities include defining KPI frameworks, dashboards, and actionable recommendations to optimize program performance.