Sr. Manager, Patient Services Analytics & Insights, Rare Disease

Ipsen Biopharmaceuticals Inc.; Cambridge (MA); Hybride; USD 113 000 - 165 000; Plein temps

Résumé du poste

Ipsen Biopharmaceuticals Inc. is seeking a Senior Manager for Patient Services Analytics & Insights in Rare Disease.

This role leads analytics strategy, partnering with Patient Services leadership and cross-functional teams to improve patient access, initiation, and adherence, while driving insights from patient-level data. Responsibilities include defining KPI frameworks, dashboards, and actionable recommendations to optimize program performance.

Qualifications

• 5+ years of patient services analytics experience in biopharma.
• Experience translating complex data into actionable insights for operational decisions.
• Experience with CRM systems (Salesforce) and HIPAA/privacy controls.

Responsabilités

• Translate priorities into an analytics strategy and roadmap with defined metrics.
• Integrate internal data with external sources to map patient journeys and identify improvement opportunities.
• Own KPI definitions, data governance, and reporting for the Patient Services programs.

Connaissances

English fluency

SQL

Advanced Excel

Formation

Bachelor’s degree in analytics, business, management, operations, or related field

MBA or related advanced degree (preferred)

Outils

Tableau

Power BI

Salesforce CRM

Excel (BI tools)

Description du poste

Title

Sr. Manager, Patient Services Analytics & Insights, Rare Disease Company: Ipsen Biopharmaceuticals Inc.

About Ipsen

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description

The Senior Manager, Patient Services Analytics & Insights, Rare Disease drives analytics and insight generation for the Rare Disease Patient Support Program to improve patient access, therapy initiation and adherence, and the overall patient experience. This role owns the analytics relationship with Rare Disease Patient Services and serves as its primary strategic and operational analytics partner, collaborating closely with Patient Services leadership and key cross-functional stakeholders. The Senior Manager translates Rare Disease Patient Services priorities into an analytics strategy and leads its execution through performance measurement, targeted analytical workstreams, and actionable insights derived from complex patient-level data. The role partners with stakeholders to inform operational and strategic decision-making, monitor outcomes, and identify opportunities to improve Patient Support Program performance.

Main Responsibilities & Technical Competencies

• Translate Rare Disease Patient Services priorities into an analytics strategy and roadmap, defining the analytical workstreams, performance measures, and insights needed to support program objectives.
• Analyze and integrate internal hub CRM data with relevant specialty pharmacy and other external data sources to develop a comprehensive understanding of patient journeys, barriers to therapy, and opportunities to improve program effectiveness.
• Own KPI frameworks, metric definitions, business rules, and performance measurement methodologies for Rare Disease Patient Support Program capabilities and workstreams.
• Define and own the reporting strategy, including the design, development, delivery, and ongoing enhancement of dashboards, scorecards, and operational and leadership reporting that support day-to-day workflow execution, program performance management, and strategic decision-making.
• Conduct root-cause, trend, cohort, patient journey, and patient funnel analyses to identify conversion and drop-off points, performance drivers, emerging risks and opportunities, and translate findings into actionable recommendations.
• Serve as a subject matter expert in Rare Disease Patient Support Program data, reporting, analytics, and business intelligence, promoting consistent, reliable, and trusted use of data and metrics.
• Serve as the primary analytics partner to Rare Disease Patient Services, collaborating with Patient Services leadership and partnering with Value & Access, Brand, Commercial Analytics & Insights, Data Strategy, Data Operations, CRM Support, and external vendors to define business requirements, improve data quality, and advance analytics capabilities.
• Independently lead complex analytical initiatives from problem definition through recommendation and delivery, applying appropriate analytical, visualization, business intelligence, and automation capabilities while maintaining alignment with the broader Patient Services Analytics & Insights strategy.

Knowledge & Experience (essential)

• Demonstrated experience in Patient Services analytics within the biopharmaceutical industry, including experience working with patient-level data and translating complex data into actionable insights and recommendations that influence operational and strategic business decisions. (approximately 5+ years of relevant experience).
• Proficiency in SQL and advanced Excel, with experience developing dashboards and analytical reporting using Tableau, Power BI, or comparable business intelligence and visualization platforms.
• Experience working with Salesforce CRM or a comparable CRM supporting Patient Services operations.
• Demonstrated understanding of HIPAA and other applicable privacy, compliance, and data governance requirements for handling PHI/PII and other sensitive patient-level data.
• Demonstrated ability to independently lead complex analytical initiatives, manage competing priorities, and influence cross-functional stakeholders without direct authority.
• Experience collaborating with hub vendors, specialty pharmacies, data providers, consultants, or other external Patient Services partners that support or provide data relevant to the Patient Support Program.
• Strong written, verbal, and presentation skills, including the ability to communicate complex analytical findings and recommendations to senior leaders and cross-functional stakeholders.

Knowledge & Experience (preferred)

• Experience supporting analytics for Rare Disease or other complex patient access environments.
• Experience working with internal Patient Support Program hubs.
• Experience with Salesforce Health Cloud or Salesforce Life Sciences Cloud.
• Experience working with modern cloud-based data platforms, such as Snowflake.
• Demonstrated AI literacy and experience leveraging enterprise AI tools, such as Microsoft Copilot or Snowflake CoCo, to enhance analytical workflows, data exploration, automation, and productivity while applying appropriate data privacy, governance, and quality standards.

Education / Certifications (essential)

• Bachelor’s degree in analytics, business, management, operations, or a related field.

Education / Certifications (preferred)

• MBA or other relevant advanced degree is a plus.

Language(s) (essential)

• Fluency in English.

Work schedule & Travel

This role offers a hybrid work schedule in accordance with Ipsen policy, with employees working onsite three days per week, and requires up to 20% travel to support business needs.

Compensation

The annual base salary range for this position is $112,500-$165,000.

This job is eligible to participate in our short-term incentives program.

Benefits

At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts.

Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.

EEO / Diversity and Inclusion

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve.

This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.

Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Company Culture

At Ipsen, each employee makes a real impact. Our teams are passionate about what they do because they care about making a difference in patients’ lives. We invest in our employees to support life-changing projects that create positive impact for patients and society.