Senior Manager, Rare Disease Patient Analytics & Insights

Ipsen; Cambridge, Northern (MA, KY); Hybrid; USD 113,000 - 165,000; Full time

Benefits offered by this job

401(k) with company contributions

Medical, dental and vision coverage

Well-being allowance

Commuter benefits

Hybrid work schedule

Job summary

Ipsen in Cambridge, MA is seeking a Senior Manager, Patient Services Analytics & Insights to lead analytics for the Rare Disease Patient Support Program, driving improvements in access, initiation and adherence.

You will translate priorities into an analytics strategy, own KPI frameworks, dashboards, and actionable insights from patient-level data, collaborating with cross-functional leaders to optimize program performance and patient experience.

Qualifications

• Experience in Patient Services analytics within biopharmaceutical industry.
• Ability to translate complex data into actionable insights impacting operations and strategy.

Responsibilities

• Translate Rare Disease priorities into analytics strategy and roadmap.
• Analyze hub CRM data with external sources to map patient journeys and barriers.
• Own KPI frameworks, reporting strategy, dashboards, and leadership reporting.
• Conduct root-cause, trend, cohort, and funnel analyses to identify risks and opportunities.
• Lead analytical initiatives end-to-end and collaborate with cross-functional stakeholders.

Skills

SQL

Advanced Excel

Tableau/Power BI

Salesforce CRM

HIPAA compliance

Data governance

Stakeholder influence

Communication skills

Leadership

AI literacy

Education

Bachelor’s degree in analytics, business, or related field

MBA or related advanced degree (preferred)

Tools

Tableau

Power BI

Salesforce CRM

Snowflake

Job description

Ipsen in Cambridge, MA is seeking a Senior Manager, Patient Services Analytics & Insights to lead analytics for the Rare Disease Patient Support Program, driving improvements in access, initiation and adherence.

You will translate priorities into an analytics strategy, own KPI frameworks, dashboards, and actionable insights from patient-level data, collaborating with cross-functional leaders to optimize program performance and patient experience.