Sr. Manager, Patient Services Analytics & Insights, Rare Disease

Ipsen; Cambridge, Northern (MA, KY); Hybrid; USD 113,000 - 165,000; Full time

Benefits offered by this job

401(k) with company contributions

Medical, dental and vision coverage

Well-being allowance

Commuter benefits

Hybrid work schedule

Job summary

Ipsen in Cambridge, MA is seeking a Senior Manager, Patient Services Analytics & Insights to lead analytics for the Rare Disease Patient Support Program, driving improvements in access, initiation and adherence.

You will translate priorities into an analytics strategy, own KPI frameworks, dashboards, and actionable insights from patient-level data, collaborating with cross-functional leaders to optimize program performance and patient experience.

Qualifications

• Experience in Patient Services analytics within biopharmaceutical industry.
• Ability to translate complex data into actionable insights impacting operations and strategy.

Responsibilities

• Translate Rare Disease priorities into analytics strategy and roadmap.
• Analyze hub CRM data with external sources to map patient journeys and barriers.
• Own KPI frameworks, reporting strategy, dashboards, and leadership reporting.
• Conduct root-cause, trend, cohort, and funnel analyses to identify risks and opportunities.
• Lead analytical initiatives end-to-end and collaborate with cross-functional stakeholders.

Skills

SQL

Advanced Excel

Tableau/Power BI

Salesforce CRM

HIPAA compliance

Data governance

Stakeholder influence

Communication skills

Leadership

AI literacy

Education

Bachelor’s degree in analytics, business, or related field

MBA or related advanced degree (preferred)

Tools

Tableau

Power BI

Salesforce CRM

Snowflake

Job description

The Senior Manager, Patient Services Analytics & Insights, Rare Disease drives analytics and insight generation for the Rare Disease Patient Support Program to improve patient access, therapy initiation and adherence, and the overall patient experience. This role owns the analytics relationship with Rare Disease Patient Services and serves as its primary strategic and operational analytics partner, collaborating closely with Patient Services leadership and key cross-functional stakeholders. The Senior Manager translates Rare Disease Patient Services priorities into an analytics strategy and leads its execution through performance measurement, targeted analytical workstreams, and actionable insights derived from complex patient-level data. The role partners with stakeholders to inform operational and strategic decision-making, monitor outcomes, and identify opportunities to improve Patient Support Program performance. **Main Responsibilities & Technical Competencies** * Translate Rare Disease Patient Services priorities into an analytics strategy and roadmap, defining the analytical workstreams, performance measures, and insights needed to support program objectives.* Analyze and integrate internal hub CRM data with relevant specialty pharmacy and other external data sources to develop a comprehensive understanding of patient journeys, barriers to therapy, and opportunities to improve program effectiveness.* Own KPI frameworks, metric definitions, business rules, and performance measurement methodologies for Rare Disease Patient Support Program capabilities and workstreams.* Define and own the reporting strategy, including the design, development, delivery, and ongoing enhancement of dashboards, scorecards, and operational and leadership reporting that support day-to-day workflow execution, program performance management, and strategic decision-making.* Conduct root-cause, trend, cohort, patient journey, and patient funnel analyses to identify conversion and drop-off points, performance drivers, emerging risks and opportunities, and translate findings into actionable recommendations.* Serve as a subject matter expert in Rare Disease Patient Support Program data, reporting, analytics, and business intelligence, promoting consistent, reliable, and trusted use of data and metrics.* Serve as the primary analytics partner to Rare Disease Patient Services, collaborating with Patient Services leadership and partnering with Value & Access, Brand, Commercial Analytics & Insights, Data Strategy, Data Operations, CRM Support, and external vendors to define business requirements, improve data quality, and advance analytics capabilities.* Independently lead complex analytical initiatives from problem definition through recommendation and delivery, applying appropriate analytical, visualization, business intelligence, and automation capabilities while maintaining alignment with the broader Patient Services Analytics & Insights strategy. **Knowledge & Experience** Knowledge & Experience (essential):* Demonstrated experience in Patient Services analytics within the biopharmaceutical industry, including experience working with patient-level data and translating complex data into actionable insights and recommendations that influence operational and strategic business decisions. (approximately 5+ years of relevant experience).* Proficiency in SQL and advanced Excel, with experience developing dashboards and analytical reporting using Tableau, Power BI, or comparable business intelligence and visualization platforms.* Experience working with Salesforce CRM or a comparable CRM supporting Patient Services operations.* Demonstrated understanding of HIPAA and other applicable privacy, compliance, and data governance requirements for handling PHI/PII and other sensitive patient-level data.* Demonstrated ability to independently lead complex analytical initiatives, manage competing priorities, and influence cross-functional stakeholders without direct authority.* Experience collaborating with hub vendors, specialty pharmacies, data providers, consultants, or other external Patient Services partners that support or provide data relevant to the Patient Support Program.* Strong written, verbal, and presentation skills, including the ability to communicate complex analytical findings and recommendations to senior leaders and cross-functional stakeholders.Knowledge & Experience (preferred):* Experience supporting analytics for Rare Disease or other complex patient access environments.* Experience working with internal Patient Support Program hubs.* Experience with Salesforce Health Cloud or Salesforce Life Sciences Cloud.* Experience working with modern cloud-based data platforms, such as Snowflake.* Demonstrated AI literacy and experience leveraging enterprise AI tools, such as Microsoft Copilot or Snowflake CoCo, to enhance analytical workflows, data exploration, automation, and productivity while applying appropriate data privacy, governance, and quality standards.Education / Certifications (essential):* Bachelor’s degree in analytics, business, management, operations, or a related field.Education / Certifications (preferred):* MBA or other relevant advanced degree is a plus.Language(s) (essential):* Fluency in English.This role offers a hybrid work schedule in accordance with Ipsen policy, with employees working onsite **three days per week**, and requires up to **20% travel** to support business needs. The annual base salary range for this position is $112,500-$165,000.This job is eligible to participate in our short-term incentives program.At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.