Senior Manager, Patient Engagement Training & QA

Eye Care Partners Career Opportunities; Yorktown (VA); Vor Ort; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

Eye Care Partners Career Opportunities is seeking a Senior Manager of Training, Development and Quality Assurance to lead onboarding, training and development across the Patient Engagement Centers, including external BPO partners and AI agent support.

You will partner with IT, clinics, doctors and operations to design, deliver and evaluate training materials, develop e-learning modules, and maintain resources to ensure high quality patient interactions.

Qualifikationen

• Design and implement comprehensive training programs for Patient Engagement Centers (PEC)
• Experience with LMS and multiple delivery modalities (e-learning, ILT, blended)
• Experience in eLearning development and course building with authoring tools
• Proficient with MS Office (Excel, PowerPoint)
• Strong communication in English, both written and spoken

Aufgaben

• Create, deliver and evaluate training material for the PECs
• Develop e-learning modules, videos, instructor-led and web-based content
• Maintain training resources to align with current processes
• Coach and mentor the training and development team
• Identify training needs and assess future requirements
• Oversee quality evaluations of patient interactions by the QA team
• Partner with stakeholders to ensure content relevance and accuracy
• Support ongoing leadership development for PEC supervisors and leads
• Monitor training program effectiveness and report results to the business

Kenntnisse

Training design

MS Excel

MS PowerPoint

English communication

Call center training

Ausbildung

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Articulate 360

Storyline 360

Camtasia

Jobbeschreibung

Eye Care Partners Career Opportunities is seeking a Senior Manager of Training, Development and Quality Assurance to lead onboarding, training and development across the Patient Engagement Centers, including external BPO partners and AI agent support.

You will partner with IT, clinics, doctors and operations to design, deliver and evaluate training materials, develop e-learning modules, and maintain resources to ensure high quality patient interactions.