Senior Manager, Partner Relationships

SmithRx; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Paid holidays

Parental leave

EAP

Professional development

Job summary

SmithRx is seeking a Manager, Partner Relationship Management to lead and coach a high-performing team of Partner Relationship Managers. The role focuses on post go-live success and close collaboration with TPAs and Data Partners to keep benefit plans aligned and risks mitigated.

You will drive governance, establish KPIs, and partner across Product, Finance, Operations, Engineering, and Client Success to remove friction, improve data exchanges (EDI/ETL/API), and deliver superior client outcomes.

Qualifications

• 3+ years of direct people management in client- or partner-facing roles.
• 5+ years in healthcare insurance or TPA environments; PBM experience preferred.
• Strong familiarity with data file exchanges and how data flows support benefits administration.
• Bachelor’s degree required; MBA/MHA preferred.

Responsibilities

• Directly manage and develop a team of Partner Relationship Managers, driving engagement and accountability.
• Coach on partner management strategies, escalation, and executive communications.
• Set team KPIs and monitor performance on satisfaction, data integration, and retention.
• Coordinate resource allocation to ensure coverage across partner relationships.
• Escalate complex issues to executive stakeholders and drive governance improvements.

Skills

People management

Healthcare industry experience

Data integration familiarity

Executive communication

Education

Bachelor's degree in a related field

MBA/MHA or equivalent

Tools

EDI/ETL/API integrations

Job description

SmithRx is seeking a Manager, Partner Relationship Management to lead and coach a high-performing team of Partner Relationship Managers. The role focuses on post go-live success and close collaboration with TPAs and Data Partners to keep benefit plans aligned and risks mitigated.

You will drive governance, establish KPIs, and partner across Product, Finance, Operations, Engineering, and Client Success to remove friction, improve data exchanges (EDI/ETL/API), and deliver superior client outcomes.