Strategic Partner Operations Specialist

SmithRx; Lehi (UT); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Savings

Paid Time Off

Parental Leave

Commuter Benefits

Wellness Programs

Job summary

SmithRx is seeking a Partner Operations Specialist to join our rapidly growing Health-Tech team. You will monitor eligibility, accumulators and claims data daily while collaborating with support and success teams to resolve issues and improve workflows.

Ideal candidates have 2+ years as a pharmacy technician and strong Excel, SQL, and data reporting skills, with a self-starter attitude and ability to work in a fast-paced environment. SmithRx offers comprehensive benefits and a supportive culture.

Qualifications

• 2+ years of experience as a pharmacy technician or other industry experience.
• High School Diploma or GED required.
• Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data.
• Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
• Familiar with running basic SQL queries.
• Strong communication skills as a team member.
• Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues.
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven.
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.

Responsibilities

• Monitor and problem-solve issues with eligibility, accumulators and claims files daily.
• Collaborate with other teams on system enhancements for workflow automation.
• Support onboarding and client implementations.
• Mentor and train new team members on processes.
• Document workflows and provide process improvement feedback.
• Assist member support and customer success teams.

Skills

Strong communication skills

Self-starter mentality

Execution-focused

Problem solving

Flexible and adaptable

Team collaboration

Attention to detail

Time management

Customer service mindset

Education

High School Diploma or GED

Tools

Excel

SQL basics

Looker

Datadog

Jira

Tableau

Salesforce

Job description

SmithRx is seeking a Partner Operations Specialist to join our rapidly growing Health-Tech team. You will monitor eligibility, accumulators and claims data daily while collaborating with support and success teams to resolve issues and improve workflows.

Ideal candidates have 2+ years as a pharmacy technician and strong Excel, SQL, and data reporting skills, with a self-starter attitude and ability to work in a fast-paced environment. SmithRx offers comprehensive benefits and a supportive culture.