Partner Operations & Analytics Specialist

SmithRx; Plano (TX); On-site; USD 44,200 - 59,800; Full time

Benefits offered by this job

Medical, Pharmacy, Dental, Vision, and

Life and AD&D Insurance

3 Weeks Paid Time Off

Paid Company Holidays

Paid Parental Leave Benefits

401(k) Retirement Savings Program

Short-Term and Long-Term Disability

Wellness Benefits

Commuter Benefits

EAP

In Office Kitchen

Job summary

SmithRx is seeking a Partner Operations Specialist to monitor and solve issues with eligibility, accumulator and claims files daily. This role is ideal for a Pharmacy Technician transitioning to the PBM industry, requiring Excel proficiency and experience with data tools.

You will collaborate cross-functionally, document workflows, mentor new staff, and support onboarding of new partners while maintaining data integrity across systems.

Qualifications

• 2+ years of experience as a pharmacy technician or in a similar role.
• High School Diploma or GED required.
• Experience in Microsoft Excel building reports and data interpretation.
• Familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
• Familiar with running basic SQL queries.
• Strong communication skills and a self-starter attitude.
• Execution-focused and adaptable in a fast-paced tech environment.

Responsibilities

• Monitor and troubleshoot eligibility, accumulator and claims files daily.
• Manage rotating task assignments and data syncing across systems.
• Update account structures for eligibility and accumulators.
• Validate inbound files from external partners and write tickets for issues.
• Follow up to ensure resolutions are completed and communicate updates.
• Support onboarding and client implementations with cross-functional teams.
• Mentor new team members and contribute to process documentation.
• Collaborate on system enhancements for workflow automation.

Skills

Pharmacy technician experience

Microsoft Excel

SQL basics

Education

High School Diploma or GED

Tools

Looker

Datadog

Jira

Tableau

Salesforce

Job description

SmithRx is seeking a Partner Operations Specialist to monitor and solve issues with eligibility, accumulator and claims files daily. This role is ideal for a Pharmacy Technician transitioning to the PBM industry, requiring Excel proficiency and experience with data tools.

You will collaborate cross-functionally, document workflows, mentor new staff, and support onboarding of new partners while maintaining data integrity across systems.