Senior Manager, Outsourced Servicing & Operations

Collectors; Santa Ana (CA); Presencial; USD 170 000 - 185 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(K) Matching

Vacation & Holidays

Educational assistance

Employee discounts

Resumo da oferta

Collectors, a leading collectibles technology and services company based in Santa Ana, CA, seeks a Senior Manager, Financial Services Operations to oversee daily servicing performance for a secured lending program within Collectors Financial Services.

You will lead the partner relationship, supervise valuation staff and third-party contractors, implement servicing playbooks, and drive escalation resolution with a policy-driven approach.

Qualificações

• Bachelor’s degree required.
• Experience in secured lending operations and workouts.
• Experience managing outsourced servicing relationships.
• Ability to translate policy to practical servicing practices and maintain documentation.

Responsabilidades

• Own outsourced servicing relationship and oversight.
• Lead loss mitigation and workouts per policy.
• Oversee collateral liquidation with regulatory compliance.
• Manage valuation staff and third-party contractors.
• Prepare leadership-ready reports on performance and risk.

Conhecimentos

Escalation discipline

Outsourced servicing management

Consumer lending regulatory fluency

Documentation & decision making

Stakeholder communication

Formação académica

Bachelor’s degree

Ferramentas

Scorecards

SLA management

Contract oversight

Descrição da oferta de emprego

Collectors, a leading collectibles technology and services company based in Santa Ana, CA, seeks a Senior Manager, Financial Services Operations to oversee daily servicing performance for a secured lending program within Collectors Financial Services.

You will lead the partner relationship, supervise valuation staff and third-party contractors, implement servicing playbooks, and drive escalation resolution with a policy-driven approach.