Sr. Operations Manager

Saks Fifth Avenue; Pottsville (Schuylkill County); On-site; USD 94,000 - 120,000; Full time

Job summary

A leading company is seeking a Sr. Operations Manager to oversee operations, manage key metrics, and lead a cross-functional team. This role requires strong leadership and problem-solving skills, alongside operational strategy development. Candidates must possess a Bachelor's degree and relevant experience in logistics or retail. The position is onsite, ensuring alignment with safety and operational goals.

Qualifications

• Relevant experience in manufacturing, distribution logistics, retail.
• Strong leadership skills and proven track record of delivering on KPIs.
• Knowledge of lean manufacturing concepts.

Responsibilities

• Oversees end-to-end operations across assigned departments.
• Monitors operational metrics and business performance.
• Coordinates and conducts safety audits.

Skills

Leadership

Problem Solving

Communication

Organizational Skills

Education

Bachelor’s degree

Job description

Salary Range $94,000 - $120,000*

Job Description:

Role Summary: The Sr. Operations Manager (Sr. OM) oversees end-to-end operations across assigned departments or shifts and serves as the senior point of escalation for those areas. This role is responsible for delivering operational goals, managing key metrics, and setting strategy while leading a cross-functional team of managers and hourly employees. The Sr. OM ensures consistent coaching and development, drives safe and efficient processes, and partners with the Change Management team to lead successful project implementations. This role plays a key part in aligning operations with Saks Global’s leadership standards and safety expectations.

Role Description:

● Monitors operational metrics and business performance

● Owns financial and labor planning for areas of responsibility

● Coordinates and conducts safety audits: including four corner walks, 5S audits, behavioral based audits, etc.

● Performs strategic planning for the next 3,6,12 months with other key stakeholders

● Provides development plans for direct reports

● Conducts regularly scheduled check-in conversations and provide meaningful feedback Leads all manager, and town hall meetings for applicable shifts

● Supports team members through the use and implementation of A3’s to achieve operational goals and critical KPI thresholds

● Creates contingency plans to keep operations running and mitigate against disruptions

● Drives initiatives which support operational priorities; Safety, People, Quality, DEA, Volume and Costs

● Required to have sustainable physical requirements including but not limited to standing for long ● periods of time (up to 10 hours), lifting up to 30 lbs repeatedly, walking long distances repeatedly, bending, stooping, climbing ladders or stairs repeatedly, manual dexterity of hands to process orders, push or pull up to 50lbs

Key Qualifications:

● Bachelor’s degree

● Relevant experience in manufacturing, distribution logistics, retail.

● Acute business acumen to better manage change

● Strong leadership skills

● Proven track record of delivering on KPIs

● Knowledge of lean manufacturing concepts, and problem solving methodology

● Experience in analyzing metrics and data-driven decision-making

● Must have understanding of the English language both written and verbal.

● Strong verbal communication skills and written communication efforts.

● Strong interpersonal skills to deal and communicate with teammates and clients across all levels of the organization.

● Good problem-solving skills to manage conflicts and employee concerns

● Flexibility to adapt to changing circumstances.

● Excellent organizational and efficiency skills.

● Demonstrates enthusiasm in a team environment to deliver positive results.

● Must have schedule/shift flexibility to adjust to business demands. ● This role is an onsite position.

● Must be able to hear equipment and warning signals.

Saks Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks Global complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks Global welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.