Senior Manager of Service

Voith GmbH Group; Chattanooga (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work-life balance

Competitive compensation

401K with match

Job summary

Voith GmbH Group seeks a Service Manager to drive business development and customer stakeholder management across North America, focusing on the Southeast. You will work with local teams to deliver best-in-class service and grow Voith's HyService footprint in the region.

The role requires 10+ years in a similar position, an engineering degree, and proven sales experience with a track record of closing orders. Travel up to 40% is expected, with Salesforce/SAP familiarity a plus.

Qualifications

• 10+ years in a similar role.
• Engineering degree or equivalent.
• Proven sales experience with closing orders.
• Willingness to travel up to 40%+.

Responsibilities

• Develop winning proposals and drive HyService opportunities.
• Lead growth strategy for the service region.
• Conduct frequent customer visits to generate growth and leads.
• Strengthen customer relationships and develop new customers.
• Drive sales and marketing of new services and products.
• Lead regional service hub team and manage opportunities in Salesforce.

Skills

Sales experience

Hydro turbines

Balance of plant

Customer relationships

Education

Engineering degree

Tools

SalesForce

SAP

Job description

Interested to learn about Voith? Check out our video "Voith Careers" on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match

THE IDEAL CANDIDATE FOR THIS POSITION WILL BE LOCATED IN THE SOUTHEASTERN USA

AND WILL FREQUENT OUR OFFICE IN CHATTANOOGA, TN

Summary:

Our Service Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their relationship to deliver high value products and services to our customers. Responsible for Business Development and customer stakeholder management in North America - Southeast USA. Working with customers to generate opportunities to grow the Voith Service Business in North America. Work with key local stakeholders to provide best in class service experience to Voith customer base.

Responsibilities:

OTO: Proposals, Sales and Business Development

• Business Development advocate for all HyService Opportunities (OPEX, CAPEX, AUTOM/DIGITAL and SPARES)
• Lead the strategy for growth of their service region.
• Conduct frequent customer visits to generate growth and identify leads.
• Strengthen customer relationships and develop new customers.
• Drive sales and marketing of new services and products.
• Lead and develop the regional service hub team
• Manage opportunities in SalesForce.

Other responsibilities:

• Develop winning OPEX proposals working together with the Service PMr (SPMr).
• Be the customer interface for all HyService proposals (CAPEX, OPEX, SPARES and AUTOM/DIGITAL).
• Manage the handed over warranty work.

Requirements:

• At least 10 years or more of experience in similar role.
• University diploma in Engineering or equivalent industry experience.
• Intrinsically motivated.
• Service mindset
• Sales experience with proven record of closing orders.
• Experience and technical understanding of Hydro turbines, generators and balance of plant equipment.
• Comfortable with full accountability.
• Good personal skills, team player.
• Able to work in a team with remote participants.
• Fully computer literate MS office suite.
• SalesForce and SAP experience are an asset.
• Up to 40% or more of travel time to various customer/project sites is required

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!