GTM & Product Ops Leader, AI & Digital Membership

American Express; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

American Express is seeking a Manager for Go-To-Market Discovery Membership Experiences in New York. The role focuses on product go-to-market and operations across the digital Discovery Membership vertical, supported by AI technology.

You will act as the central business contact for risk-related product requirements, product operations, and speed-to-market while balancing controls and risk mitigation for strategic initiatives.

Qualifications

• Exceptional interpersonal and communication skills with ability to influence across stakeholders.
• Strong ownership with the ability to navigate ambiguity and drive results.
• Proven execution and prioritization in fast-paced environments.
• Strategic, analytical and creative problem-solving in product and AI contexts.
• Strong program/project management across cross-functional teams.
• Agility to shift priorities and adapt to evolving tech landscapes.
• Excellent executive communication and storytelling in presentations and leadership narratives.
• Intellectual curiosity and passion for innovation in digital experiences, AI, payments, and membership offerings.

Responsibilities

• Lead go-to-market execution and product operations for digital membership and AI initiatives, including global launches of new products, features, and enhancements.
• Drive end-to-end launch management with cross-functional partners (Legal, Compliance, Privacy, Risk, Marketing, Servicing) to secure governance reviews and approvals.
• Align strategic priorities, business requirements, resources, and launch readiness across stakeholders.
• Own launch planning and execution, managing milestones, dependencies, and communications.
• Build stakeholder alignment to secure buy-in, resolve issues, and accelerate decision-making.
• Monitor post-launch performance, extract insights, and apply lessons learned to future launches.
• Shape product strategy and innovation using feedback from customers, merchants, and partners.
• Mitigate risks to protect timelines and business outcomes.

Skills

Interpersonal skills

Communication

Ownership/autonomy

Execution and prioritization

Strategic/analytical thinking

Program/project management

Agility/adaptability

Executive storytelling

Technical product fluency

Innovation mindset

Job description

American Express is seeking a Manager for Go-To-Market Discovery Membership Experiences in New York. The role focuses on product go-to-market and operations across the digital Discovery Membership vertical, supported by AI technology.

You will act as the central business contact for risk-related product requirements, product operations, and speed-to-market while balancing controls and risk mitigation for strategic initiatives.