Senior Manager, Member Experience & Payor Products

CVS Health Corporation; Augusta (ME); Ibrido; USD 68.000 - 199.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Descrizione del lavoro

CVS Health is seeking a Sr. Manager, Member Experience to drive execution of member experience initiatives across payor-focused products.

The role partners with product, design, marketing, and communications to translate strategy into coordinated plans and communications, ensuring consistency in member journeys and interactions. The ideal candidate brings 7+ years in customer/member/digital experience and strong PM skills, capable of independent work in a matrix, fast-paced environment.

Competenze

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or leadership development programs with related experience
• Experience supporting healthcare, payor, digital product, or customer experience initiatives
• Ability to translate experience direction into coordinated plans, communication support, and execution activities
• Experience working across product, design, marketing, and communications in a matrixed environment
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
• Strong project management, prioritization, and organizational skills
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
• Strong judgment and attention to detail in fast-moving, cross-functional work

Mansioni

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Conoscenze

Leadership in healthcare

Cross-functional collaboration

Project management

Communication skills

Formazione

Bachelor's degree preferred

Descrizione del lavoro

CVS Health is seeking a Sr. Manager, Member Experience to drive execution of member experience initiatives across payor-focused products.

The role partners with product, design, marketing, and communications to translate strategy into coordinated plans and communications, ensuring consistency in member journeys and interactions. The ideal candidate brings 7+ years in customer/member/digital experience and strong PM skills, capable of independent work in a matrix, fast-paced environment.