Senior Manager, Member Experience & Payor Product Delivery

CVS Health Corporation; Montgomery (AL); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Sr. Manager, Member Experience to drive coordinated plans and communications for payor-focused products.

You will partner across product, design, marketing, and communications to ensure consistent member experiences and clear messaging across channels and journeys. The role supports a broad range of initiatives, with a focus on execution discipline, stakeholder coordination, and delivering customer-centric experiences in a fast-moving healthcare environment.

Qualifications

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or leadership programs.

Responsibilities

• Support execution of member experience initiatives across payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources.
• Track readiness, dependencies, and follow-up actions to ensure organized execution.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities.
• Support broader product organization initiatives tied to member experience quality and cross-functional coordination.

Skills

Customer experience

Member experience

Digital experience

Communications

Project management

Cross-functional collaboration

Education

Bachelor's degree

Job description

CVS Health is seeking a Sr. Manager, Member Experience to drive coordinated plans and communications for payor-focused products.

You will partner across product, design, marketing, and communications to ensure consistent member experiences and clear messaging across channels and journeys. The role supports a broad range of initiatives, with a focus on execution discipline, stakeholder coordination, and delivering customer-centric experiences in a fast-moving healthcare environment.