Senior Manager, Loyalty & Growth

InComm Payments; Sandy (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

InComm Payments is seeking a strategic, results-driven Manager with strong leadership experience in loyalty marketing and product development to guide growth across a broad portfolio within InComm InCentives.

You will lead a team of 3–5 account managers, manage client relationships, negotiate contracts, coordinate cross-functional initiatives, and drive revenue growth across top accounts. Travel up to 20% for client visits and industry events is expected.

Qualifications

• BA/BS or 8+ years account management experience.
• Background in account management, loyalty and rewards marketing and/or product development.
• Experience managing medium to large national accounts in a technology or software company preferred.
• Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews.
• Superior relationship management skills including ability to engage in strategic conversations with all levels of management.
• Proven ability to create and implement strategic plans.
• Excellent presentation and negotiation skills.
• Proficient in Microsoft Office and other computer skills.
• Knowledge of gift card products and fulfillment a plus

Responsibilities

• Manage a team of 3 - 5 account managers and associate account managers, subject to change based on business needs.
• Work with team on day-to-day support and strategic execution of account goals, including contract negotiations, operational needs, and special projects.
• Build and strengthen client relationships and serve as a primary point of contact for InComm, including as an escalation point for direct reports, customers and other teams.
• Create and execute against a professional development plan for direct reports
• Provide thought leadership on strategic initiatives, which includes data-driven insights and recommendations.
• Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results
• Ability to grow account revenue through activities such as product expansion, promotional opportunities and program implementations
• Subject matter expert on technology solutions used by customer to ensure the best experience possible
• Identify growth opportunities and collaborate with product and tech teams to expand and enhance InComm InCentive product solutions.
• Penetrate accounts by selling in new and additional products and building relationships with the key decision makers within accounts
• 20% Travel, client visits and tradeshow attendance as directed by Senior Director of Account Management.

Skills

Account management

Leadership

Strategic thinking

Negotiation

Cross-functional collaboration

Tools

Microsoft Office

Job description

InComm Payments is seeking a strategic, results-driven Manager with strong leadership experience in loyalty marketing and product development to guide growth across a broad portfolio within InComm InCentives.

You will lead a team of 3–5 account managers, manage client relationships, negotiate contracts, coordinate cross-functional initiatives, and drive revenue growth across top accounts. Travel up to 20% for client visits and industry events is expected.