Head of Associate Experience & Operations Communications

Walmart; Bentonville (AR); On-site; USD 150,000 - 190,000; Full time

Job summary

Walmart in Bentonville, AR is seeking a Senior Manager, Associate Experience to lead the strategy and execution of communications, engagement, and associate experience initiatives across Marketplace Seller Support and Risk Operations. This role shapes executive narratives, strengthens associate connection, and builds listening programs to translate feedback into improvements.

The incumbent will own executive communications, organizational announcements, All-Hands, newsletters, and recognition

Qualifications

• Experience leading internal or executive communications and employee experience initiatives.
• Exceptional writing, editing, and storytelling skills.
• Experience advising senior leaders and shaping organizational narratives.
• Experience managing communications programs across multiple channels.
• Experience designing or managing associate listening programs and engagement measurement.
• Strong analytical skills to translate insights into actions.
• Experience leading cross-functional initiatives and influencing outcomes without direct authority.
• Understanding of change communications and employee adoption.

Responsibilities

• Lead executive and organizational communications across MSSPR and related functions, shaping narratives that connect strategy, priorities, and performance to associate experience.
• Serve as trusted advisor to senior leaders, providing strategic counsel on messaging, timing, and delivery.
• Write, edit, and deliver executive messages, announcements, and business updates with high impact.
• Establish governance and standards for communications to ensure accuracy and alignment with leadership.
• Design and run All-Hands, newsletters, recognition programs, and other engagement initiatives.
• Develop and maintain an ongoing associate listening strategy with pulse surveys and feedback channels.
• Analyze associate feedback and translate insights into actionable recommendations for leadership.

Job description

Walmart in Bentonville, AR is seeking a Senior Manager, Associate Experience to lead the strategy and execution of communications, engagement, and associate experience initiatives across Marketplace Seller Support and Risk Operations. This role shapes executive narratives, strengthens associate connection, and builds listening programs to translate feedback into improvements.

The incumbent will own executive communications, organizational announcements, All-Hands, newsletters, and recognition