Senior Manager, Inside Sales & Customer Success

Housecall Pro; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability

401(k)

Paid holidays

Flexible PTO

Monthly tech reimbursements

Equity in startup

Job summary

Housecall Pro is seeking a Senior Manager, Inside Sales (Senior Manager, Success Advisor) to lead a high-performing team of managers and coaches. You’ll translate strategy into quarterly operating plans, drive customer success outcomes, and scale operations with data analytics, AI, and automation.

You will work with Product, Marketing, Sales, and Customer Success to launch fintech products, optimize go-to-market strategies, and ensure compliant, customer-focused outcomes for SMB Pros.

Qualifications

• 7+ years of experience in customer success, account management, sales, implementation, or related field.
• 4+ years of people management experience, including leading managers or team leads.
• Bachelor’s degree in Business, Marketing, Finance, or related field (MBA preferred).

Responsibilities

• Lead, mentor, and develop a team of managers and team leads with clear performance expectations.
• Translate priorities into quarterly operating plans and measurable team goals.
• Scale team operations with hiring, onboarding, ramp programs, and playbooks for sustainable growth.
• Monitor KPIs including sales activity, funnel, product adoption, retention, and productivity using data tools.
• Coach teams on positioning payments and financial products based on needs and goals.
• Ensure regulatory compliance and disclosures are followed in sales and engagement.

Skills

Leadership

People management

Fintech experience

CRM tools

Analytics

AI/automation

Cross-functional collaboration

Education

Bachelor’s degree in Business/Finance/Marketing

MBA (preferred)

Tools

Salesforce

Snowflake

Omni

Job description

Housecall Pro is seeking a Senior Manager, Inside Sales (Senior Manager, Success Advisor) to lead a high-performing team of managers and coaches. You’ll translate strategy into quarterly operating plans, drive customer success outcomes, and scale operations with data analytics, AI, and automation.

You will work with Product, Marketing, Sales, and Customer Success to launch fintech products, optimize go-to-market strategies, and ensure compliant, customer-focused outcomes for SMB Pros.