Senior Manager, Implementation Services

Rippling; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits (medical with H

Paid parental leave

401K match

Unlimited PTO

Summer Fridays

Job summary

Routeware is seeking a Manager, Professional Services to lead a team of Implementation Consultants delivering high-quality customer deployments. You will guide solution design, configuration, and data analysis to meet business needs while mentoring staff and coordinating cross-functional workstreams.

In this role you will drive process improvements, ensure on-time, on-budget delivery, and collaborate with Sales, Product, and Customer Success to align expectations with capabilities.

Qualifications

• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field.
• 5+ years of experience in Professional Services, Implementation, or Project Management, including leadership of customer-facing teams.
• Strong background in system implementation and data analysis.
• Proficiency in Microsoft Excel and data management tools, with ability to analyze and interpret complex data sets.
• Exceptional problem-solving skills and ability to provide data-driven recommendations.
• Strong communication skills, including the ability to deliver presentations and translate technical findings into customer-friendly insights.
• Demonstrated success in leading and developing teams, with a focus on customer satisfaction and continuous improvement.
• PMP or similar project management certification preferred.

Responsibilities

• Lead, mentor, and coach a team of Implementation Consultants, ensuring they are equipped to deliver high-quality projects and customer engagements.
• Provide guidance in solution design, system configuration, and data analysis to support business requirements.
• Foster career development, cross-training across Routeware’s product suite, and knowledge sharing within the team.
• Allocate resources effectively across projects, balancing utilization, skillsets, and customer needs.
• Oversee the execution of customer implementation projects from kickoff through go-live and handoff to Customer Success.
• Act as an escalation point for customer-facing issues, ensuring swift resolution and maintaining strong relationships.
• Ensure consultants are delivering on key responsibilities such as: Consulting with clients on solutions to meet business needs., Completing system configurations.
• Interpreting and analyzing data, and presenting results.
• Identifying trends, patterns, and opportunities for process improvements.
• Partner with Sales, Product, and Customer Success to align expectations with delivery capabilities.
• Drive consistency and efficiency across all implementations by developing and refining methodologies, tools, and reporting practices.
• Oversee quality of deliverables including SOW alignment, project documentation, and reporting.
• Monitor team utilization, productivity, and project success metrics (on-time, on-budget delivery).
• Support the development and adoption of best practices in data management, reporting, and analysis.
• Contribute to strategic initiatives to scale Professional Services and improve the overall customer onboarding experience.

Skills

Team leadership

Data analysis

Project management

Solution design

Client engagement

Mentoring

Education

Bachelor’s degree in related field

Tools

Microsoft Excel

Data management tools

Job description

Routeware is seeking a Manager, Professional Services to lead a team of Implementation Consultants delivering high-quality customer deployments. You will guide solution design, configuration, and data analysis to meet business needs while mentoring staff and coordinating cross-functional workstreams.

In this role you will drive process improvements, ensure on-time, on-budget delivery, and collaborate with Sales, Product, and Customer Success to align expectations with capabilities.