Senior Manager, Hybrid Servicing Strategy & Operations

Capital One; United States; Hybrid; USD 149,000 - 204,000; Full time

Job summary

Capital One is seeking a Sr. Manager, Operations Servicing Strategy to lead strategic initiatives across multiple locations (hybrid). The role partners with line of business leaders to ensure operations reflect strategic objectives and delivers exceptional customer and agent experiences.

You will influence product roadmaps, design scalable processes, and present findings to senior leaders. Strong change management, analytical, and communication skills are essential to drive measurable outcomes.

Qualifications

• At least 5 years of experience in people management.
• At least 5 years of experience directing process transformations or projects.
• At least 3 years of experience in strategic planning.

Responsibilities

• Lead strategic direction and partner with business leaders to align operations with objectives.
• Design and drive transformation programs across teams, ensuring operational readiness and impact.
• Create roadmaps with tech, product, and intent teams, focusing on human-centered design.
• Communicate with senior management and influence decisions to remove roadblocks and accelerate results.
• Distill strategic intents into actionable requirements and implement efficient processes.
• Provide day-to-day operating excellence and manage team accountability and performance.

Skills

Leadership

Strategic Planning

Change Management

Analytics

Communication

Agile

Education

High School Diploma or GED

Job description

Capital One is seeking a Sr. Manager, Operations Servicing Strategy to lead strategic initiatives across multiple locations (hybrid). The role partners with line of business leaders to ensure operations reflect strategic objectives and delivers exceptional customer and agent experiences.

You will influence product roadmaps, design scalable processes, and present findings to senior leaders. Strong change management, analytical, and communication skills are essential to drive measurable outcomes.