Strategic Ops & Servicing Transformation Lead

Capital One; McLean (VA); Hybrid; USD 164,000 - 187,000; Full time

Job summary

Capital One is seeking a Sr. Manager, Operations Servicing Strategy in a hybrid role based in McLean, VA. You will guide strategic direction, partner with business leaders, and influence product roadmaps through insights and stakeholder alignment.

You will design programs with a human-centered focus, lead high-impact transformations, and deliver executive presentations to drive operational excellence across customer and agent experiences.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 5 years of people management experience.
• At least 5 years directing process transformations or projects.
• At least 3 years of strategic planning.

Responsibilities

• Lead strategic direction and align with line of business objectives.
• Develop and deliver operating roadmaps and transformation plans.
• Influence cross-functional teams to execute initiatives.
• Create executive-ready communications and presentations.

Skills

Leadership

Project management

Technical understanding

Curiosity

Execution bias

Communication

Analytical thinking

Customer-centric

Job description

Capital One is seeking a Sr. Manager, Operations Servicing Strategy in a hybrid role based in McLean, VA. You will guide strategic direction, partner with business leaders, and influence product roadmaps through insights and stakeholder alignment.

You will design programs with a human-centered focus, lead high-impact transformations, and deliver executive presentations to drive operational excellence across customer and agent experiences.