Sr. Mgr, Business Operations Mgmt

Lam Research Salzburg GmbH

Livermore (CA)

Hybrid

USD 137,000 - 287,000

Full time

10 days ago

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Job summary

Lam Research is seeking a Sr. Mgr in Livermore, CA to lead the Spares Operations Global Customer Service Organization, driving end-to-end process standardization and a superior customer experience across regions.

You will shape the global operating model, improve efficiency, and build digital infrastructure to support Lam’s services business while guiding a high-performing team through strategic transformation.

Qualifications

Bachelor’s degree in Supply Chain, Engineering, Operations, Business or related field.
Master’s degree or MBA preferred.
15+ years in B2B customer service, call center ops, and order management.

Responsibilities

Define and execute the global customer service strategy across regions and time zones.
Drive global process standardization across customer service and order management, including SOPs and knowledge management.
Lead transformation initiatives, including SAP-enabled improvements, automation, and self-service capabilities.
Own global service performance with analytics to improve productivity and customer experience.
Lead and develop a global team with accountability, innovation, and continuous improvement.

Skills

Global operations leadership

B2B customer service

Process standardization

Strategic planning

Education

Bachelor’s degree in Supply Chain, Engineering, Operations, Business

Master’s degree or MBA preferred

Tools

SAP

CRM systems

Cloud contact center platforms (NICE CXone)

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Sr. Mgr, Business Operations Mgmt

Date: Aug 13, 2026

Location: Livermore, CA, US, 94551

Worker Category: Virtual Flex

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics,and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

In this role, you will lead the Spares Operations Global Customer Service Organization, including driving end-to-end process standardization.

You will enhance the global operating model, enabling consistent customer experience, improved operational efficiency, and scalable growth. This role will play a critical part in building the digital and process infrastructure required to support Lam’s global services business and enhance customer experience.

What you’ll do

Define and execute the global customer service strategy, ensuring consistent, high-quality support across regions and time zones

Drive global process standardization across customer service and order management, including SOPs, knowledge management, and service workflows

Lead transformation initiatives, including SAP-enabled process improvements, automation, and self-service capabilities

Own global service performance, leveraging analytics to improve productivity, reduce demand drivers, and enhance customer experience

Own project prioritization, portfolio governance, and resource allocation across run-the-business and process improvement initiatives

Partner cross-functionally and drive execution and alignment

Lead and develop a global team, fostering a culture of accountability, innovation, and continuous improvement with embodying Lam Core Values

Implement, implement, and optimize B2B Capabilities

Drive cross-functional engagement to establish, align, and sustain governance for global customer service processes, priorities, and decision-making

Serve as a change agent, championing transformation, adoption, and continuous improvement across global customer service operations

Who we’re looking for

Bachelor’s degree in Supply Chain, Engineering, Operations, Business, or related field

Master’s degree or MBA preferred

15+ years of experience in B2B customer service, call center operations, and order management

5+ years leading global teams and enterprise-scale transformation initiatives in high-tech or capital equipment environments

Proven ability to build and scale global service operations and operating models

Strong capability to influence cross-functional stakeholders in a matrixed global organization

Strategic mindset with the ability to balance vision and execution

Mandatory skills

Proven success in standing up and scaling global call center operations

Deep expertise in:

Process standardization and global operating model design

Complex global supply chain environments

Experience with:

Cloud contact center platforms (e.g., NICE CXone)

Integration of contact center platforms with SAP and CRM systems

B2B integration technologies (EDI, APIs, system-to-system connectivity)

Strong leadership capability in:

Strategic planning, forecasting, and budgeting

Leading cross-functional transformation programs

Executive communication and stakeholder management

Preferred qualifications

Experience leading digital transformation programs in customer or service operations

Familiarity with Microsoft Dynamics or similar CRM platforms

Experience supporting multilingual/global service environments

Prior leadership of large, globally distributed teams

Strong analytical capability to leverage data for decision-making and performance improvement

Ability to operate with high ambiguity, bias for action, and focus on results

Experience with deploying and designing agentic systems a plus

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

CA San Francisco Bay Area Salary Range for this position: $137,000.00 - $287,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.