Senior Manager, Experience Strategy & Analytics

Capital One; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Manager, Business Analysis to apply strategic and analytical skills to major company challenges in a collaborative environment. You will lead and mentor a team of analysts to develop and test strategies that impact the bottom line, with a focus on customer experience in-store initiatives for cafes and branches.

The role emphasizes strategic leadership, product analytics, marketing insights, and cross-functional partnership across IT, Sales, Operations, and

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Minimum 3 years of quantitative analysis experience.
• Minimum 3 years of qualitative analysis experience.
• At least 1 year of people management experience.
• At least 1 year of project management experience.

Responsibilities

• Develop business strategies to drive growth, profitability, and competitive success.
• Lead a team of analysts and mentor associates.
• Develop and implement pricing strategies and product level analytics.
• Drive improvements in customer experience metrics and in-store experiences.
• Coordinate across business lines to deliver on product strategy and initiatives.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Strategic thinking

Education

Bachelor's Degree

Master's Degree in a related field

Job description

Capital One is seeking a Senior Manager, Business Analysis to apply strategic and analytical skills to major company challenges in a collaborative environment. You will lead and mentor a team of analysts to develop and test strategies that impact the bottom line, with a focus on customer experience in-store initiatives for cafes and branches.

The role emphasizes strategic leadership, product analytics, marketing insights, and cross-functional partnership across IT, Sales, Operations, and