Senior Manager, Experience Strategy & Analytics

Capital One; Richmond (VA); On-site; USD 183,000 - 229,000; Full time

Benefits offered by this job

Competitive health benefits

Job summary

Capital One’s Retail Bank is seeking a Senior Manager in the Experience Strategy team to lead analytics-driven customer experience initiatives across cafes and branches. You will guide a team delivering measurement infrastructure and actionable insights to improve in-store experiences.

The role emphasizes strategic leadership, cross-functional partnership with IT, Sales, Operations and Finance, and a strong track record in quantitative and qualitative analysis to drive business results.

Qualifications

• Bachelor's degree required; 3+ years quantitative analysis experience; 1+ year people management; 1+ year project management.

Responsibilities

• Lead and mentor a team of analysts delivering strategic insights and analytic marketing/credit risk models.
• Develop and implement product and pricing strategies; drive go-to-market initiatives for customer experiences.

Skills

Analytical thinking

Strategic leadership

Communication

Decision making

Education

Bachelor's Degree

Master's Degree (Preferred)

Job description

Capital One’s Retail Bank is seeking a Senior Manager in the Experience Strategy team to lead analytics-driven customer experience initiatives across cafes and branches. You will guide a team delivering measurement infrastructure and actionable insights to improve in-store experiences.

The role emphasizes strategic leadership, cross-functional partnership with IT, Sales, Operations and Finance, and a strong track record in quantitative and qualitative analysis to drive business results.