Senior Experience Strategy Lead — In-Store CX

Capital One National Association; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One National Association seeks a Senior Business Manager, In-person Experience Strategy, to lead analytics-driven initiatives shaping in-store customer experiences across cafes and branches. You will supervise a team of analysts, develop measurement infrastructure, and drive action on results that impact the bottom line, with a focus on experience and strategy within Capital One Retail.

The role demands strong leadership, rigorous analysis, and collaboration with IT, Sales, Operations,

Qualifications

• Bachelor's degree required with strong analytical capabilities.
• Experience leading analytic projects with quantitative methods.
• Proven ability to synthesize data into actionable insights.
• Experience managing teams and mentoring analysts.
• Ability to drive cross-functional collaboration and influence stakeholders.

Responsibilities

• Strategic leadership to drive growth, profitability, and competitive advantage.
• Own strategic planning with a short- to mid-term horizon and P&L awareness if applicable.
• Lead and develop analysts; coach and mentor talent.
• Develop and implement product and pricing strategies; model performance impacts.
• Lead marketing initiatives and inform go-to-market strategies with insights.
• Connect drivers of credit risk to future trends; build and test risk models.
• Coordinate delivery of business initiatives across lines of business; manage multiple programs.
• Collaborate with IT, Sales, Operations, Finance to improve quality, volume, and profitability.
• Demonstrate strong analytical orientation and evidence-based decision making.
• Exhibit decisive leadership and integrity; deliver results in a dynamic environment.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor's Degree

Master's Degree in Business or quantitative field

Job description

Capital One National Association seeks a Senior Business Manager, In-person Experience Strategy, to lead analytics-driven initiatives shaping in-store customer experiences across cafes and branches. You will supervise a team of analysts, develop measurement infrastructure, and drive action on results that impact the bottom line, with a focus on experience and strategy within Capital One Retail.

The role demands strong leadership, rigorous analysis, and collaboration with IT, Sales, Operations,