Senior Manager, Enterprise Service & Ops Training

Focus Financial Partners; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k)

Job summary

Focus Financial Partners is seeking a Manager, S&O Training to build and scale the enterprise learning function for Focus Partners Wealth Client Service. The role defines strategy, governance, and a measurement framework to on‑board and develop talent across divisions.

Reporting to senior leadership, you will lead a team of Training Leads, drive a scalable curriculum, and manage the learning technology roadmap while partnering with Operations, Compliance, HR, and advisory leadership.

Qualifications

• 8+ years in learning and development, enablement, or related field.
• 3+ years of direct people management experience.
• Experience designing enterprise onboarding and scalable learning processes.
• Strong knowledge of adult learning and learning technology.

Responsibilities

• Define training strategy, structure, and standards for enterprise and divisions.
• Lead the training team, set goals, accountability, and development plans.
• Govern curriculum architecture, learning paths, and measurement tools.
• Ensure readiness for new systems, policies, and operating initiatives.
• Partner with HR and leadership to drive cross‑functional adoption and governance.
• Monitor readiness, time to proficiency, feedback, and business impact.

Skills

Adult learning

Instructional design

Change management

Executive communication

People leadership

Tools

Salesforce

Orion

DocuSign

Schwab

Fidelity

Pershing

Job description

Focus Financial Partners is seeking a Manager, S&O Training to build and scale the enterprise learning function for Focus Partners Wealth Client Service. The role defines strategy, governance, and a measurement framework to on‑board and develop talent across divisions.

Reporting to senior leadership, you will lead a team of Training Leads, drive a scalable curriculum, and manage the learning technology roadmap while partnering with Operations, Compliance, HR, and advisory leadership.