Senior Manager, Enterprise Retention & Growth

Goosehead Insurance Agency; Westlake (TX); Ibrido; USD 85.000 - 140.000; Tempo pieno

Descrizione del lavoro

Goosehead Insurance Agency is seeking a Manager of Enterprise Retention to lead and optimize a high‑performing team focused on preserving client relationships and long‑term policy retention. You will provide strategic direction, oversee operations, and coach staff to deliver consultative and compliant experiences.

You will collaborate with senior leadership, training, operations, and carrier relations to implement new processes, pilot programs, and align with organizational goals.

Competenze

• Proven leadership experience in retention, cancellations mitigation, and client relationship management.
• Strong coaching and talent development capabilities.
• Ability to translate data into actionable retention strategies and governance.

Mansioni

• Lead, coach, and develop team members to ensure consistent delivery of high‑quality retention interactions.
• Oversee daily operations, including queue management, workload distribution, and performance monitoring.
• Ensure team adherence to compliance standards, documentation requirements, and carrier guidelines.
• Support escalated client situations requiring advanced problem‑solving or negotiation.
• Collaborate with internal partners to refine workflows, enhance training programs, and support new initiatives.
• Drive continuous improvement through process optimization, technology adoption, and feedback loops.
• Monitor and report on key performance indicators, including retention rates, productivity, quality, and client satisfaction.
• Foster a positive, accountable, and growth‑oriented team culture.

Conoscenze

Leadership

Coaching

Data‑driven decision making

Compliance

Formazione

Bachelor's degree

Strumenti

CRM systems

Analytics tools

Descrizione del lavoro

Goosehead Insurance Agency is seeking a Manager of Enterprise Retention to lead and optimize a high‑performing team focused on preserving client relationships and long‑term policy retention. You will provide strategic direction, oversee operations, and coach staff to deliver consultative and compliant experiences.

You will collaborate with senior leadership, training, operations, and carrier relations to implement new processes, pilot programs, and align with organizational goals.