Enterprise Retention Leader

Goosehead Insurance Agency LLC; Westlake (TX); On-site; USD 120,000 - 155,000; Full time

Job summary

Goosehead Insurance Agency LLC in Westlake, TX seeks a Manager – Enterprise Retention to lead a high-performing team focused on client retention, reducing cancellations, and sustaining long-term policy relationships. You will provide strategic direction, operational oversight, and coaching to ensure compliant, consultative service.

This leadership role emphasizes data-driven decisions, workflow optimization, and cross-department collaboration to strengthen loyalty and revenue stability while

Responsibilities

• Lead, coach, and develop team members to ensure consistent delivery of high-quality retention interactions.
• Oversee daily operations, including queue management, workload distribution, and performance monitoring.
• Ensure team adherence to compliance standards, documentation requirements, and carrier guidelines.
• Support escalated client situations requiring advanced problem-solving or negotiation.
• Collaborate with internal partners to refine workflows, enhance training programs, and support new initiatives.
• Drive continuous improvement through process optimization, technology adoption, and feedback loops.
• Monitor and report on key performance indicators, including retention rates, productivity, quality, and client satisfaction.
• Foster a positive, accountable, and growth-oriented team culture.

Job description

Goosehead Insurance Agency LLC in Westlake, TX seeks a Manager – Enterprise Retention to lead a high-performing team focused on client retention, reducing cancellations, and sustaining long-term policy relationships. You will provide strategic direction, operational oversight, and coaching to ensure compliant, consultative service.

This leadership role emphasizes data-driven decisions, workflow optimization, and cross-department collaboration to strengthen loyalty and revenue stability while