Enterprise Retention Leader: Growth, Loyalty & Strategy

Goosehead Insurance; Westlake (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Goosehead Insurance seeks a Manager – Enterprise Retention to lead a high-performing team focused on preserving client relationships, reducing cancellations, and driving long-term policy retention. The role provides strategic direction, operational oversight, and coaching to ensure consultative, compliant client experiences.

Responsibilities include overseeing daily operations, performance management, and driving initiatives that enhance engagement and retention across enterprise accounts with

Responsibilities

• Lead, coach, and develop team members to ensure high-quality retention interactions.
• Oversee daily operations including queue management, workload distribution, and performance monitoring.
• Ensure team adherence to compliance standards, documentation requirements, and carrier guidelines.
• Support escalated client situations requiring advanced problem-solving or negotiation.
• Collaborate with internal partners to refine workflows, training programs, and new initiatives.
• Drive continuous improvement through process optimization, technology adoption, and feedback loops.
• Monitor and report on retention metrics: retention rates, productivity, quality, client satisfaction.
• Foster a positive, accountable, growth-oriented team culture.

Job description

Goosehead Insurance seeks a Manager – Enterprise Retention to lead a high-performing team focused on preserving client relationships, reducing cancellations, and driving long-term policy retention. The role provides strategic direction, operational oversight, and coaching to ensure consultative, compliant client experiences.

Responsibilities include overseeing daily operations, performance management, and driving initiatives that enhance engagement and retention across enterprise accounts with